Ratings based on 824 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Ok
Comment from Hotel Management
26 Nov 2024 by Barbara, Hotel Management
Pleased to hear your kind words of gratitude, Josh! We are going to do our best to never fail to impress you every time. Regards, Barbara
by A verified traveler
Posted 25 Nov 2024
Everything
Comment from Hotel Management
26 Nov 2024 by Tim, Hotel Management
Hi, Josh! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim
by A verified traveler from Middletown
Posted 24 Nov 2024
Great Staff
Comment from Hotel Management
26 Nov 2024 by Joey, Hotel Management
Hi, Jovon! We are elated to know that you liked our services. Regards, Joey
by A verified traveler
Posted 3 Nov 2024
It was a quiet area and a plus it had a place to park my truck
Comment from Hotel Management
4 Nov 2024 by Lisa , Hotel Management
Hey, Delorean! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Lisa
by A verified traveler
Posted 21 Oct 2024
Surprisingly clean! Would definitely stay again.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Thank you for sharing your seamless experience, Jesica! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Lisa
by A verified traveler
Posted 21 Oct 2024
Our room was flooded by a broken refrigerator. Went to front desk asked for first aid. They didn't have one at the front desk and had to search for band aids for us. No non dairy options at the continental breakfast and our ceilings in our room looked like they were going to fall in on ys from years of water damaged.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, Sarah! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A verified traveler
Posted 9 Oct 2024
the room smelled musty and mildewy, and we had an 18-month-old baby with us. My son had to sleep on top of the covers as when he pulled the blankets back the sheets were stained. We had to check out 2 days early as the conditions were not satisfactory. we were afraid to touch anything. I would like some kind of compensation as in a refund for the two days we did not stay there. Thank you for your attention in this matter.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Regina! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 7 Oct 2024
Good clean hotel. Comfortable room and bed. Staff very friendly and welcoming. Breakfast was ok. Basic food with biscuits and gravy. eggs and waffles. Would stay here again
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Hi, Jeff! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa
by A verified traveler from Berea
Posted 28 Sep 2024
Roads flooded and in an inconvenient area.
Comment from Hotel Management
30 Oct 2024 by Lisa, Hotel Management
Hi, Dawn! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 27 Sep 2024
Nice room
Comment from Hotel Management
30 Oct 2024 by Lisa , Hotel Management
Hey, Allan! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Lisa
