Ratings based on 295 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Room was clean, beds were comfortable but a little updating is needed
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 19 May 2024
The pool was not working the room had a funny smell that was awful. .the only thing that was good was the jetted tub . dont think we will stay there again . the staff was nice
Comment from Hotel Management
21 May 2024 by Eddie Rhodes GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Franklin East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I asked the Manager to reach out to you today. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely,Eddie Rhodes GM
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 21 Apr 2024
I bought a 2 double bed room on Expedia. When I arrived at the property, they said that they did not have any. They put my in a King room with a pull out sofa. The pull out sofa mattress was HORRIBLE! On the morning of checkout, a hotel employee keyed into my room without knocking or announcing, saw we were in there and left. The front desk did absolutely nothing about either complaint.
Comment from Hotel Management
10 May 2024 by Eddie Rhodes, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Franklin East. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Dennis Sicher Regional Vice President Comfort Inn & Suites Franklin East
by A verified traveler
Posted 20 Apr 2024
Have stayed here before, clean and quiet place to stay, good choices for breakfast
Comment from Hotel Management
10 May 2024 by Eddie Rhodes, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Franklin East. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Dennis Sicher Regional Vice President Comfort Inn & Suites Franklin East
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
12 May 2024 by Eddie Rhodes General Manger, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 May 2024 by Eddie Rhodes , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Franklin East. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Dennis Sicher Regional Vice President Comfort Inn & Suites Franklin East
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
12 May 2024 by Eddie Rhodes General Manger, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 6 Apr 2024 on Travelocity
Comment from Hotel Management
12 May 2024 by Eddie Rhodes General Manger, Hotel Management
Thank you for staying with us!
