Ratings based on 998 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 21 Sep 2024
Hotel is very old and stinks. Old carpet, we had roaches in the first room and had to be moved. The same room had mold in the bathroom and old beer cans on top of the armoire. Which means the cleaners hadn’t done a good clean.
by A verified traveler
Posted 31 Jul 2024
Bed spreads urine and linens were stained. Staff did replaced it with blankets that had holes in it. The breakfast was gross. The staff wasn’t dressed well and one barely spoke English. Will never go back.
by A verified traveler
Posted 27 Jul 2024
It’s smelled bad and I complained. You think they would have offered me a different room but they didn’t. It was also not very clean. Wound not recommend this hotel. I will never ever stay at a comfort inn! Very dissatisfied
by A verified traveler from Elizabethtown
Posted 22 Jul 2024
First let me say that the room was very clean. The bed was comfortable, linens were nice. However, the pool was not available (was not mentioned on the webpage). Breakfast was out of most stuff by the time I would go down around 7:15am. So the last two mornings I went down before 7am. The bathrooms need updated. Everytime I stepped in the tub I felt it would fall through. I am not that heavy. Water pressure was not good for a shower. The pull didn't work correctly. Looks like they spent the money on nice new floors but didn't update the bathrooms. Definitely not worth the money they are charging nightly.
by A verified traveler from Richmond
Posted 21 Jul 2024
The only complaint that I had was I came down at 8:30 and all the food was gone they had a hot breakfast but some Ziggy pigs came down there and ate everything they could ate up all the eggs ate up all the sausage drink of all the milk took all the juice boxes so there was no orange juice no nothing the waffles were almost completely out no fruit because they all came down and ate everything they could.
by A verified traveler
Posted 12 Jul 2024
I didn't like that I booked the room to find out half hour later I was in so much pain had to go to Dr
Anna you all wouldn't refund my money so I didn't get to stay
by A verified traveler
Posted 7 Jul 2024
Carpet sticky feeling. Room smells like dirty feet. Brought Farnese and this helped some.
by A verified traveler
Stay away from Comfort Inn Franklin TN
Posted 2 Jul 2024 on HotelsTerrible! Pool was closed, breakfast was from 6:30 to 9:30. No food on it after 8:40. Front desk clerk when we checked in was a complete jerk. Water spigot in our room was about to fall off and the whole hotel had a bad smell. Disgusting, will never go back.
by A verified traveler
Posted 30 Jun 2024
Do not recommend this hotel. The facility is outdated, pool was closed. Air conditioner in our room didn’t work. When we got moved to another room, it smelled like cigarette smoke & the toilet seat was stained and disgusting. Ron at the desk was rude. Spend $60 more and stay somewhere nicer.
