Ratings based on 1,672 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Shower did not work
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Patrick,thank you for taking time to rate your recent stay with us.It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Kateryna,thank you for your positive rating of your stay. We are delighted you enjoyed your short visit and looking forward welcoming you again. Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 16 Nov 2024
Excellent Hotel, not the usual standard of Airport Hotels, staff are amazing and the hotel is a great place to stay.
Comment from Hotel Management
16 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Neil,Thank you so much for your wonderful rating.We are thrilled to learn that you had such a positive experience with us. Your kind words and feedback truly motivate our team to continue providing excellent service.We look forward to welcoming you back on your next visit.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Christina,thank you for your perfect rating. It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 14 Nov 2024
It’s worth to spend time here.
Comment from Hotel Management
14 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Carol,thank you for your positive rating of your recent stay with us and your kind words.We are delighted you enjoyed your visit, and it would be a pleasure to welcome you again soon. Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 12 Nov 2024
Room Wi-Fi didn't work;
Ventilation was poor;
Bathroom shower didn't work;
Comment from Hotel Management
12 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Peter,Thank you for rating your stay with us.We are truly sorry for the inconveniences you have encountered during your stay. Your feedback is important and we take it very serious. Your comments have already been shared with the team, to look into possibilities for improvement. Thank you for bringing this to our attention. We hope to get the opportunity welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 12 Nov 2024
Very convenient to take a flight in the morning.
Comment from Hotel Management
12 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Olaf,thank you for your perfect rating. It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
