Ratings based on 499 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rancho Murieta
Posted 26 Feb 2022
Staff remember who we were, and addressed us by our names. BEST Hotel
by A verified traveler
Villa Kennedy
Posted 9 Jan 2022 on HotelsLovely hotel with great service, especially the front desk staff and the servers at breakfast. Our room was very comfortable with great design, and our dinner in the bar and breakfast were delicious. We have loved every Rocco Forte hotel at which we have stayed.
Comment from Hotel Management
16 Feb 2022 by Kevin de Marche , Hotel Management
Dear Heidi,
We would like to thank you for choosing to stay at Villa Kennedy during your time in Frankfurt. We are truly delighted you took away such positive impressions of your recent stay with us.
The entire team is most grateful for your compliments about the service and especially the breakfast and dinner in the JFK bar.
With best wishes,
Kevin de Marche
Guest Services Manager
Villa Kennedy
by A verified traveler from Riverside
Posted 19 Dec 2021
by A verified traveler from Westport
Posted 27 Nov 2021
by A verified traveler
Posted 27 Nov 2021
Staff was not really helpful when we ran into problems with a parcel that was suppose to be delivered to us.
Laundry bag was not picked up from our room and we had to specifically tell them to.
Manage to get late checkout till 1.30pm
Comment from Hotel Management
1 Dec 2021 by Kevin de Marche , Hotel Management
Dear Mei Jun,
Thank you for taking a moment to review your recent experience at our property. We are always looking for ways to improve our service and we take your comments into serious consideration.
Unfortunately, despite our efforts, we could not meet your expectations. After several phone calls with the parcel delivery company, we were only able to locate your package, but could not speed up the delivery.
The possibility of late check out depends on room occupancy and cannot always be guaranteed. After the package arrived late, we kept it safe for you. I am glad that you were able to receive this after a short storage time at Villa Kennedy.
Please do not hesitate to contact me directly for any future reservation. I will be delighted to assist you personally.
Best regards,
Kevin de Marche
Guest Services Manager
by A verified traveler
Posted 8 Nov 2021
Charged extra fees and taxes, didn’t approved Expedia credit for the hotel
Comment from Hotel Management
3 Dec 2021 by Kevin de Marche , Hotel Management
Dear Ziad,
Thank you for sharing your experience with us. We are always looking for ways to improve our service and we take your comments into serious consideration.
I completely agree with you and would like to apologize for not including your benefit in the invoice. I would be happy to invite you for a welcome drink on your next visit to us at Villa Kennedy.
Please do not hesitate to contact me directly for any future reservation. I will be delighted to assist you personally.
With best regards,
Kevin de Marche
Guest Services Manager
by A verified traveler
Beautiful and well-appointed hotel
Posted 31 Oct 2021 on HotelsCovid times - there was an immediate check of our vaccine cards at check-in.
This beautiful and well-appointed hotel was situated perfectly for an unintentionally extended stay. The staff were very kind and welcoming. The room was beautiful and quiet. The hotel seems to be perfect for corporate functions, as there was a corporate meeting happening at the time we were there. Breakfast was good! $$$
Comment from Hotel Management
6 Dec 2021 by Kevin de Marche , Hotel Management
Dear Marisa,
We would like to thank you for choosing to stay at Villa Kennedy during your time in Frankfurt and thank you for sharing your experience with us.
It is a great pleasure for us to read that you had a pleasant stay and we are very pleased about your praise for service and quality. I was particularly pleased with your positive comment about the cleanliness and condition of the rooms , as well as your overall rating of 10 out of 10 points.
The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.
With best regards,
Kevin de Marche
Guest Services Manager
by A verified traveler
Posted 25 Oct 2021 on Hotels
by A verified traveler
Posted 23 Oct 2021 on Hotels
by A verified traveler
Posted 16 Oct 2021
Loved this place! The beds were amazing. Quiet stay. Pool should be heated. Otherwise pool was extremely cold in October and could not be used.
Comment from Hotel Management
19 Oct 2021 by Timo Dreissigacker, Hotel Management
Dear Natalie Weiling,
We would like to thank you for your outstanding rating!
Thank you for your comment on the temperature of our pool which we have already discussed with our technical department.
We would be delighted to welcome you soon again at the Villa Kennedy in Frankfurt!
With best wishes,
Timo Dreissigacker
Head Concierge
