Ratings based on 20 Verified Reviews

3.4 out of 5
3.7 Room cleanliness
3.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by numa Guest Experience Team, Hotel Management
Dear James,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
4 out of 5
by A verified traveler

Economical apartment in Frankfurt for a conference

Posted 12 Nov 2023 on Hotels
There is good and bad. The good - my colleague and I had questions/issues with supplies and a coffee maker and the numa team helped us very quickly! The bad - The mattress was so soft that I got a terrible backache the whole trip. I ended up putting the ironing board on top of the mattress and sleeping on it. My "intimate" balcony room was very small, so much so that you can only open the balcony door about 1 foot because the it runs into the bed. Some of the dishes were dirty and the inside bottoms of the trash cans had not been washed out. I had no problem with the wifi. There were only a few channels on the TV that got consistent reception; no channels in English. Cooking/dinnerware geared to one person which was my expectation. There is a wonderful grocery store right across the street from the apartment building. You can hear the trains going by - a bit louder for rooms on the train track side.
Comment from Hotel Management
15 Nov 2023 by numa Guest Experience Team, Hotel Management
Dear Brenda,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jun 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Feb 2023 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Feb 2023 on Hotels
5 out of 5
by A verified traveler

Posted 11 Feb 2023
I recently stay here while working at an exhibition. The apartment was fantastic, clean and just what was needed
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Jan 2023 on Hotels
3 out of 5
by A verified traveler

Average

Posted 20 Jul 2022 on Hotels
This place is of average comfort and amenities. I might have rated it higher if it hadn't been for the housekeeper who knocked on my door at 9:15 AM and seemed anxious for me to leave, so I did.
Comment from Hotel Management
21 Jul 2022 by Matteo, Hotel Management
Dear William, thank you for your feedback. We are sorry you were woken up by the housekeeper, we will make sure this doesn't happen again. We are pleased you enjoyed all the rest of your stay and will be happy to welcome you again. Best regards, numa Guest Experience Team
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jul 2022
1 out of 5
by A verified traveler

Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by numa Guest Experience Team, Hotel Management
Dear Berat,Thank you so much for your rating. It would help us a lot if you could share your experience during the stay so that we can investigate from our side and get back to you with your feedback.Best regards,numa Guest Experience Team
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