Ratings based on 914 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
Room was never properly cleaned, floor and carpet was always dirty even after being “cleaned”. Sheets in the bed were never changed the pillows smelled and had stains. My room key stopped working a total of 3 times. I attempted to dine at the restaurant a total of 4 times and was never able to.
Comment from Hotel Management
20 Sep 2024 by Antje Backhaus, Hotel Management
Dear Isaac,thank you for taking the time to share your honest impressions with us. We deeply regret that your stay with us did not meet your expectations and would like to sincerely apologize for the inconvenience. We are sorry that you had problems with the shuttle. Unfortunately, the shuttle was stuck in a traffic jam on the highway and to get back into the rhythm, he waited for the next guests. We would have liked to pay for a taxi if we had known that you were under time pressure. We thank you for your honest review as it helps us to improve our services. We hope you will give us a second chance in the future to make your stay more enjoyable. If you have any other concerns or questions, please do not hesitate to contact us directly. Sincerely, Antje Backhaus
by A verified traveler
Posted 9 Sep 2024
I did not like that the only option for dinner was a $25 buffet. Breakfast cost $15 which was high based on what you got. Also had to pay for airport shuttle which you do not in the US. Very male dominant staff and guests which made me feel uncomfortable traveling as a single woman.
Comment from Hotel Management
26 Sep 2024 by Antje Backhaus, Hotel Management
Dear Catherine thank you for taking the time to share your honest impressions with us. We deeply regret that your stay with us did not meet your expectations and would like to sincerely apologize for the inconvenience. . . If you have any further concerns or questions, please do not hesitate to contact us directly
by A verified traveler
Posted 29 Aug 2024 on Travelocity
Comment from Hotel Management
26 Sep 2024 by Jaqueline Keser, Hotel Management
Vielen Dank für Ihren Aufenthalt im NH Frankfurt Airport West und dass Sie Sich die Zeit genommen haben uns ein Feedback zu geben. Wir sind für jedes Feedback Dankbar. Danke für das Lob an unsere Mitarbeiter, dieses freut mich weitergeben zu dürfen. Wir hoffen Sie wieder im NH Frankfurt Airport West begrüßen zu dürfen.
by A verified traveler
Posted 11 Aug 2024
Poor customer service
Comment from Hotel Management
21 Aug 2024 by NH Frankfurt Airport West - Antje Backhaus, Hotel Management
Dear Arsim,thank you for taking time to share your experience with us. We are truly sorry to hear that you were not satisfied with our service and apologize for the inconvenience you faced. Your feedback is very important to us as it helps us continually improve our services. We would appreciate it if you could contact us directly to discuss your experience in more detail and allow us to make amends. It would be our honor to have the opportunity to welcome you back in the future and provide you with an improved service. Best regards, Antje Backhaus
by A verified traveler
Posted 28 Jun 2024
I've stayed in NH hotels before and the value fir money is good. Rooms are spacious. This one even had a very nice restaurant for dinner and breakfast.
The only issue I had was with the air condition thermostat. It seemed defective. The room was rather warm and uncomfortable during a hit summer day & night.
Comment from Hotel Management
1 Jul 2024 by NH Frankfurt Airport West - Antje Backhaus, Hotel Management
Dear Roberto,thank you for staying with the NH Frankfurt Airport West and your time to write a feedback. A big thank you for your great review, which motivates our team even more. We look forward to welcome you again soon. Kind regards Antje Backhaus
by A verified traveler
Posted 27 Jun 2024
Was nice
Comment from Hotel Management
27 Jun 2024 by NH Frankfurt Airport West - Antje Backhaus, Hotel Management
Dear Ardjan,thank you for staying with the NH Frankfurt Airport West and your time to write a feedback. Thank you for your great review, which motivates our team even more. We look forward to welcoming you again soon. Best wishes Antje Backhaus
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
27 Jun 2024 by NH Frankfurt Airport West - Antje Backhaus, Hotel Management
Dear Patrick,thank you for staying with the NH Frankfurt Airport West and your time to send a feedback. Thank you for your review, which motivates our team even more. We look forward to welcoming you again soon. Best wishes Antje Backhaus
by A verified traveler
Uncomfortable room because of poor air con
Posted 21 Jun 2024 on HotelsWell located hotel with good transport options. Room uncomfortable because of poor air conditioning.
Hotel needs some updating.
Comment from Hotel Management
25 Jun 2024 by NH Frankfurt Airport West, Hotel Management
Dear Gary, thank you very much for your feedback. We are sincerely sorry to hear that your stay with us did not meet your expectations. Your satisfaction is very important to us, and we deeply regret that we were unable to meet your expectations. We take your feedback seriously and will use your comments to improve our services. kind regards Antje Backhaus
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by NH Frankfurt Airport West, Hotel Management
Dear Paul,thank you for taking the time to share with us your experiences with our NH Frankfurt Airport West. We thank you for the feedback and we are happy to hear that you enjoyed your stay and that we met your expectations. We look forward to welcome you back to the NH Frankfurt Airport West. Kind regards, Antje Backhaus
by A verified traveler
Posted 14 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by NH Frankfurt Airport West, Hotel Management
Dear Abraham,thank you for taking the time to share with us your experiences with our NH Frankfurt Airport West. We thank you for the feedback and we are happy to hear that you enjoyed your stay and that we met your expectations. We look forward to welcome you back soon to the NH Frankfurt Airport West. Kind regards, Antje Backhaus
