Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Needs renovation desperately and room was not worth the cost
Comment from Hotel Management
20 Oct 2024 by Team Leonardo Royal , Hotel Management
Dear Guest,We truly value your feedback. We are already in the process of making significant changes to our establishment with an extensive renovation. We look forward to the opportunity to offer an enhanced experience in the future.Best regards,Team Leonardo Royal Frankfurt
by A verified traveler
Posted 9 Oct 2024
There was constant hammer drilling from 10 am to after 5 pm during our 2 day stay. Our rug in the bedroom was dirty (turned my white socks brown). There was a bottle cap outside our bedroom for the entire stay. Our Bathroom door doesnt close unless you slam the door. The elevators are slow to get to our floor. The food in the breakfast room and restaurant was fair.
The staff at the front counter were pretty good and were helpful.
Comment from Hotel Management
20 Oct 2024 by Team Leonardo Royal , Hotel Management
Dear Guest,We value your feedback and are truly sorry to hear about the inconveniences encountered during your stay at our hotel. It's our utmost priority to ensure a comfortable and enjoyable experience for all guests.We understand that the noise from construction activities might have been disturbing. Your feedback about the cleanliness of the room and the bathroom door are also noted with utmost attention. Please remember, our on-site team is always available to assist with any issues that may arise during your stay. We could have offered a different room or attempted to resolve the issues promptly. Despite these concerns, we're pleased to hear you found our front counter staff helpful. We hope to see you again and provide an improved experience.Best regards,Team Leonardo Royal Frankfurt
by A verified traveler
Posted 2 Oct 2024
Lovely hotel with very friendly staff
Comment from Hotel Management
20 Oct 2024 by Team Leonardo Royal , Hotel Management
Dear Joyce,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Team Leonardo Royal Frankfurt
by A verified traveler
Posted 24 Sep 2024
Great hotel
Comment from Hotel Management
30 Sep 2024 by Team Leonardo Royal , Hotel Management
Dear Lewis,Thank you very much for your good review. We are pleased that you enjoyed your stay with us and would be happy to see you again here in Frankfurt.
by A verified traveler
Posted 15 Sep 2024
Nice clean hotel, restuarant good. Bar area noce, although only open at 4pm
Comment from Hotel Management
30 Sep 2024 by Team Leonardo Royal , Hotel Management
Dear Gerry,Thank you very much for your good review. We are pleased that you enjoyed your stay with us and would be happy to see you again here in Frankfurt.
by A verified traveler
Posted 28 Aug 2024
Great
Comment from Hotel Management
3 Sep 2024 by Team Leonardo Royal , Hotel Management
Dear Paul,Thank you very much for this great feedback. We are pleased that you enjoyed your stay with us and are already looking forward to your next visit.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Leonardo Royal Frankfurt, Hotel Management
Dear Guest,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Team Leonardo Royal Frankfurt
by A verified traveler
Posted 20 Aug 2024
Had a wonderful time here for 2 nights. Unfortunately, the AC wasn't working during my stay so it got really warm in the room. However, they did give me a small table fan that was able to cool me down to some extent.
Overall, my stay was great. I arrived early and they were able to accommodate me about 3 hours prior to my expected checking and they even upgraded my room to the 17th floor and it was an executive room with the most amazing view of Frankfurt.
Comment from Hotel Management
27 Aug 2024 by Leonardo Royal Frankfurt, Hotel Management
Dear Michael,It is delightful to know that you enjoyed your stay with us and particularly appreciated the early check-in and room upgrade. Our team is always dedicated to exceeding guest expectations.We regret the inconvenience you faced with the air conditioning. Your comfort is our priority and we strive to create a perfect environment for our guests. We are glad that the table fan was able to provide some relief.Your feedback about the panoramic view of Frankfurt from our executive room has made our day! It is indeed one of the highlights that we are proud of.We appreciate your understanding and patience, and look forward to welcoming you back for an even better stay in the future. Best regards,Team Leonardo Royal Frankfurt
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Leonardo Royal Frankfurt, Hotel Management
Dear Guest,Thank you for the goodt review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Team Leonardo Royal Frankfurt
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Leonardo Royal Frankfurt, Hotel Management
Thank you for your positive feedback about your stay in our house.Team Leonardo Royal Frankfurt
