Ratings based on 2,189 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from ANTHEM
Posted 18 Nov 2024
Convenient to airport
Comment from Hotel Management
19 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear John, Thank you for your kind words! We’re delighted to hear that you found our location convenient for the airport. We hope to welcome you back during your next travels for another seamless and enjoyable stay. Warm regards, Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler
Posted 17 Nov 2024
It is a quick walk from the terminals, connected to the airport building. Very convenient when you need to spend the night at the airport and affordable.
Comment from Hotel Management
19 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Iskra, Thank you for taking the time to share your experience! We’re delighted to hear that you found our location convenient and appreciated the easy connection to the airport terminals. Providing a comfortable and affordable stay for our guests is our top priority, and we’re glad we could meet your expectations. We hope to have the pleasure of welcoming you back the next time you need a convenient stopover at the airport. Safe travels! Warm regards, Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Claudia, Thank you so much for your perfect rating! We’re thrilled to know that you had an excellent experience with us.It’s always our goal to provide outstanding service and memorable stays, and your feedback lets us know we’re on the right track. Should you choose to visit us again, we’ll be delighted to welcome you back!Warm regards,Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Olga, Thank you for taking the time to rate your experience with us. We’re glad to see that you enjoyed your stay and appreciate your positive rating. If there’s anything we could have done to make your experience even better, we’d be grateful for your suggestions. Your feedback is important to us as we strive to provide the best possible service to our guests. We hope to welcome you back soon and aim to exceed your expectations on your next visit! Warm regards, Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler from Emerald Hills
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Torben, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Bobir, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler
Posted 12 Nov 2024
Easy check in, clean, friendly staff. Great place to stay when there is a long layover at Frankfurt airport - it’s accessible without even going outside.
Comment from Hotel Management
13 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Morgan,Thank you for your wonderful feedback! We’re thrilled to hear that you had an easy check-in, enjoyed our clean facilities, and found our staff friendly. It’s great that the hotel’s convenient location made your layover more comfortable, especially with direct access to the airport. We hope to welcome you back next time you’re passing through Frankfurt! Safe travels!Best regards, Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler from Indianpolis
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Adriana M., Thank you for your rating. We’re always eager to improve and would love to hear any specific feedback you may have to help us enhance our guests’ experience. Please feel free to reach out if there’s anything you'd like to share. We hope to welcome you back and provide a stay that fully meets your expectations.Best regards, Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler
Posted 8 Nov 2024
Nestled within the regional transportation hub of Franfurt airport, this location provides direct access to transportation, food, and consumer services. The hotel itself is modern, well kept, and with friendly and helpful staff. The breakfast room and meal quality were excellent. However, as a senior citizen coming from abroad with some heavy luggage, I want to alert others of rooms potentially located far from the elevator, with no obvious means of help. I can't fault the hotel itself because I didn't ask for a more accessible room, nor checked if baggage service was available. Next time I will. My other difficulties were with the layout of the airport: the confusing and inconvenient access to cabs and shuttle buses, and very long walks to get to access points between Terminal 1 and Terminal 2 (international). These are cautions for future travellers that apply to the surroundings, but are not included in my ratings for the hotel itself. For accommodation, I would stay here again.
Comment from Hotel Management
13 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Monica, Thank you for your thoughtful and detailed feedback. We’re glad to hear that you enjoyed the hotel’s modern facilities, excellent breakfast, and friendly service. We also appreciate your comments regarding the hotel’s location and accessibility, which are valuable for future guests. We understand that navigating the airport can be challenging, especially with heavy luggage, and we apologize for any inconvenience caused. In the future, please feel free to reach out to us in advance, and we would be happy to assist with room requests or baggage services to make your stay more comfortable. We look forward to welcoming you back and ensuring an even more pleasant experience next time! Safe travels!Best regards, Simona G. Hilton Garden Inn Frankfurt Airport
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Hilton Garden Inn Frankfurt Airport, Hotel Management
Dear Lyle, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport
