Ratings based on 386 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear William, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Darmstadt.King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 20 Jul 2024
Refurbished, modern, excellent furniture and mattress. Fantastic breakfast!!!
Comment from Hotel Management
26 Jul 2024 by Nicole Krötz - Online Reputation Manager, Hotel Management
Dear Pablo, It's great that you were able to start the day with our fantastic breakfast. Thank you for the kind words, also for our modern room. We are all very pleased that you have chosen our H+ Hotel and hope that you will visit us many more times. Until then, we wish you a pleasant time and all the best.Kind regards from Darmstadt, Your H-Hotels Team
by A verified traveler
Room was hot, stuffy, and noisy
Posted 10 Jul 2024 on HotelsNo air conditioning, no fan, just a long sob story about how they didn’t want guests to control their own a/c because they might make it too cold? The room was otherwise nice, and clean, though lots of road noise. The breakfast buffet was excellent with lots of variety. However, given a choice, I would not stay here again.
Comment from Hotel Management
10 Jul 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Elonka, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
31 May 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear John, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Darmstadt!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 17 May 2024 on Hotels
Comment from Hotel Management
20 May 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Terry, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Darmstadt!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 28 Nov 2023
Comment from Hotel Management
15 Jan 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Kumar, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Darmstadt!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler from Toronto
Posted 13 Oct 2023
I was surprised that they had gone upstairs to my room and removed my luggages after I had informed them in the morning that I would be leaving later than 12:00 noon, they had mentioned not a problem, for every extra hour we would charge you 10 Euros which I agreed... However they had my phone number as well as my email and as a courtesy to the guest they should have either called me or emailed me and asked for my permission to enter the room and removed my suitcases...Will not be going to this hotel again...
Comment from Hotel Management
14 Oct 2023 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Arezou, Thank you for your honest criticism. We are very sorry that you had such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for these misunderstandings and circumstances you had during your departure. Please be assured that we take your review very seriously and share them with our colleagues to improve in our quality of service.Best regards, Your H-Hotels team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Disappointing!
Posted 24 Sep 2023 on HotelsWhile the hotel itself was well presented, and the breakfast was good, the overall experience was extremely disappointing. The television in the room wasn’t working and when I reported it, the hotel staff said “yes, we know”. No offer to move me or have it fixed. The internet in the room was extremely poor. I literally had to wave my laptop above my head to get a signal and send an email! Finally, the housekeeping was poor and lacklustre. Used towels were taken but not replaced, room left untidy.
Comment from Hotel Management
25 Sep 2023 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Tamara, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Darmstadt.Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
would stay again
Posted 14 Sep 2023 on Hotelsnice friendly staff, helpful when I had a small issue with my door key even though it was almost midnight. very good breakfast selection. would stay again next time I’m around
Comment from Hotel Management
15 Sep 2023 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Luke, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional and friendly staff members. We have forwarded your comment to them and hope to welcome you back soon.Kind regards, Your H-Hotels team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 1 Sep 2023 on Hotels
Comment from Hotel Management
1 Sep 2023 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Andrijana, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Darmstadt!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
