Ratings based on 922 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Very good
Comment from Hotel Management
22 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear Pritviraj,thank you for your perfect rating of your recent stay with us. We are delighted you enjoyed your visit, and it would be a pleasure to welcome you again soon. Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 20 Dec 2024
Nice rooms, quiet and very close to the terminal.
Comment from Hotel Management
20 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear Andrew,thank you for your positive rating of your recent stay with us and your kind words.We are delighted you enjoyed your visit, and it would be a pleasure to welcome you again soon. Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 17 Dec 2024
There was a women waitress in the restaurant area who was very rude. She took our order, i ordered a drink and cheese cake. My husband ordered a beer. I had finished my drink and cheesecake and my husband still didnt have his beer so he went and got one from the bar. She came back and lectured us on how we need to go through her. She was rude and never checked on us. About an hour later we had to track her down for our check.the manager was very helpful and accommodating. The lady who checked us in had a major attitude as well. Our room was decent but the table near the couch had someone elses drink .marks all over it so it made me womder what else had not been cleaned. There is definitely more issues with staff having attitudes but i hate writing reviews. I though it was necessary this time
Comment from Hotel Management
17 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear Ms. Amanda,Thank you for taking the time to share your detailed feedback with us. I want to extend my sincerest apologies for the negative experiences you encountered during your stay, especially regarding the service in our restaurant and at check-in. This is not the level of hospitality or attention to detail we strive to provide, and I am deeply sorry that it fell short on this occasion.I will address your concerns with our restaurant and front desk teams to ensure such behavior and lack of attentiveness are corrected. Respect, professionalism, and excellent service are values we hold dear, and your feedback highlights areas where improvement is urgently needed.Additionally, the issue with the cleanliness of your room is unacceptable. I have shared this feedback with our housekeeping team to reinforce the importance of thorough and consistent cleaning.On a positive note, I’m glad to hear that our manager was helpful and accommodating during your stay. Please know that we take your comments seriously and are committed to making the necessary changes to ensure a much better experience for all our guests.Thank you again for bringing these issues to our attention. We hope to get the opportunity to welcome you again.Best regardsDenise HeinsQuality Manager
by A verified traveler from Baltimore
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear Andre,thank you for your perfect rating of your recent stay. We are delighted you enjoyed your short visit and looking forward welcoming you again. Best regardsDenise HeinsQuality Manager
by A verified traveler from Cedar Rapids
Posted 15 Dec 2024
by A verified traveler
Posted 14 Dec 2024
This is a great hotel if you are flying in or out of the Frankfurt Airport. Even better if you need to have access to Terminal 1. Terminal 2 requires and shuttle bus, but it is still convenient. It is also convenient to the airport long distance train station.
The rooms are well equipped and a very comfortable size. Really, it’s the largest room I’ve had in Europe. Even though you are right next to the trains and airport, the rooms are well insulated and noise is nonexistent!! The only issue we had was not understanding the temperature gauge for the AC, but that did not make or break our stay.
I would highly recommend staying here and would stay here again if I return to Frankfurt.
Comment from Hotel Management
15 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear April,thank you for the kind words about your recent stay with us.thank you for sharing your experiences with us. We are delighted to read that we could meet your expectations and you were satisfied with our location.We are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 13 Dec 2024
Actually,was very surprised how nice it was. My past experience… somewhat dated… has not been good with Marriott airport hotels
Comment from Hotel Management
13 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear Donald,Thank you so much for your wonderful 5 out of 5 rating.We are thrilled to learn that you had such a positive experience with us and we could recover the previous experiences you had with Marriott hotels. Your kind words and feedback truly motivate our team to continue providing excellent service.We look forward to welcoming you back on your next visit.Best regardsDenise HeinsQuality Manager
by A verified traveler from Saskatoon
Posted 13 Dec 2024
Right where I need it to be!
Comment from Hotel Management
13 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear James,thank you for your positive rating of your recent stay with us and your kind compliment.We are delighted you enjoyed your visit, and it would be a pleasure to welcome you again soon. Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 10 Dec 2024
Close to the Airport check in desks
Comment from Hotel Management
11 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear Bernd,thank you for your positive rating of your stay. We are delighted you enjoyed your short visit and looking forward welcoming you again. Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 9 Dec 2024
This was a great place to stay between flights. Very clean and within walking distance from the terminal. The staff was very welcoming and professional as well! Would definitely stay there again.
Comment from Hotel Management
9 Dec 2024 by Frankfurt Airport Marriott Hotel Team, Hotel Management
Dear Lori,thank you for your positive rating of your recent stay with us and your kind words.We are delighted you enjoyed your visit, and it would be a pleasure to welcome you again soon. Best regardsDenise HeinsQuality Manager
