Ratings based on 592 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Bavaro

This traveler left a rating score only Posted 5 Jul 2024
4 out of 5
by A verified traveler

Posted 12 Jan 2024
Hotel was great didn’t have car and nothing around. Restaurant was good
5 out of 5
by A verified traveler

Posted 5 Feb 2023
The hotel is very comfortable. Big rooms, very good breakfast and very good servicing. The hotel is near to bus stop number 30 with ehome you can easily be transported to thecenral part of the city.
4 out of 5
by A verified traveler

Slightly disappointed

Posted 1 Aug 2022 on Hotels
Hotel is clean and tidy, though a little dated. I was in Bad Vilbel on business in July and it was hot, unfortunately the hotel does not have air conditioning. The staff are courteous and helpful. I arrived late on Sunday night and the restaurant was closed. Had dinner there the second night and was disappointed the menu was not as advertised on the website and a little limited thought the set menu was nice.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Apr 2022 on Hotels
5 out of 5
by A verified traveler from Bel Air

Posted 3 Apr 2022
This hotel is well-situated, just outside of Frankfurt. The property is spotless, rooms are modern and comfortable, and the staff are very friendly. The restaurant serves delicious meals at a reasonable price. I could not have been more pleased with my stay there, and will definitely do so again when I next visit the area.
4 out of 5
by A verified traveler

Posted 12 Sep 2020 on Hotels
Comment from Hotel Management
16 Oct 2020 by City Hotel Team, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihre positive Rezension. Wir freuen uns, Ihnen eine gute Zeit in unserem Hause ermöglicht zu haben. Wir hoffen, Sie auch in Zukunft zu unseren zufriedenen Gästen zählen zu können.
5 out of 5
by A verified traveler

Frankfurt

Posted 15 Aug 2020 on Hotels
Helpful staff
Comment from Hotel Management
5 Oct 2020 by Chang Y. Lee Hotel Manager , Hotel Management
Dear James, Thank you for your great feedback. We will be happy to welcome you at our property to exceed your expectations once again!
5 out of 5
by A verified traveler

lovely quiet spot

Posted 25 Jul 2020 on Hotels
Great place to stay and visit Bad Vilbel or Frankfurt - we have family in walking distance so perfect for us. Covid-19 means breakfast is served from the normally self-service area, so the waiter was extra busy so it was not possible to really think about the choices and it could take time to get Coffee. It will be better when self- service returns, and of course that is the same everywhere in Germany right now.
4 out of 5
by A verified traveler

Posted 12 Feb 2020 on Hotels
Overall it was a pretty good stay, however some parts of the hotel need some renovations
Comment from Hotel Management
13 Feb 2020 by Marlis Slama, Hotel Management
Dear Guest, thank you for this great feedback. We appreciate a lot. We noted your recommendation for a renovation. We would be glad to welcome you soon again in our hotel.
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