Ratings based on 1,680 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Cons:
Shower Issues:
The hot water temperature fluctuated from very hot (burning) to mild every 30 seconds, making showering uncomfortable.
The shower head handle wouldn't stay in place at the top, and removing the shower head caused it to fall loudly onto the metal.
Shower caps were poorly installed, exposing water tubes.
Room Fixtures:
The mirror was not securely glued and was unstable.
No bidet or similar feature in the bathroom.
No brush set provided, which is typically standard in 3-4 star hotels.
Technology Issues:
The Wi-Fi signal was very weak, barely sufficient for a WhatsApp call.
The smart TV settings were poorly configured, causing pop-up notifications for "Add Samsung TV from room XYZ" to appear. This occurred in room 6036 and included TVs from other rooms, potentially a network security issue.
Comfort:
Pillows were very short and not comfortable.
Pros:
Staff and Service:
Exceptional customer service from the lobby staff.
Room Conditions:
The room was clean.
The room was quiet, ensuring a good night's sleep.
Overall, while the staff and cleanliness were commendable, the issues with the shower, weak Wi-Fi, and poorly configured smart TV detracted significantly from the experience.
Comment from Hotel Management
27 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Martin,Thank you for taking time to share your experiences with us.We would like to thank you for the kind words about our team and we are happy to learn you were satisfied with the room condition.However we are sincerely sorry for the inconveniences with the shower, the WiFi and the TV. This does of course not reflect the standards we aim to provide to our guests and we have already shared your comment with the respective department to ensure those issues are fixed and to prevent the same from happening again in the future.Once more we would like to apologize and thank you for bringing this to our attention.We hope to get the opportunity to welcome you back again in the future to make it right and provide you with a more satisfying stay.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 25 Nov 2024
Everything was lovely good service comfortable near the airport couldn’t be better
Comment from Hotel Management
25 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Benjamin,thank you for taking time to share your wonderful feedback with us.It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Craig,thank you for your perfect rating. It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 23 Nov 2024
Shower did not work
Comment from Hotel Management
25 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Prashant,thank you for rating your stay with us.We are very concerned to read that we could not meet your expectations and would like to apologize for any inconveniences encountered. We hope to get the opportunity welcoming you again to provide you with a more enjoyable stay. Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Kim,thank you for your perfect rating. It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Pamela,thank you for taking time to rate your recent stay with us.It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Patrick,thank you for taking time to rate your recent stay with us.It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Kateryna,thank you for your positive rating of your stay. We are delighted you enjoyed your short visit and looking forward welcoming you again. Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 16 Nov 2024
Excellent Hotel, not the usual standard of Airport Hotels, staff are amazing and the hotel is a great place to stay.
Comment from Hotel Management
16 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Neil,Thank you so much for your wonderful rating.We are thrilled to learn that you had such a positive experience with us. Your kind words and feedback truly motivate our team to continue providing excellent service.We look forward to welcoming you back on your next visit.Best regardsDenise HeinsQuality Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Sheraton Frankfurt Airport Hotel Team, Hotel Management
Dear Christina,thank you for your perfect rating. It is a pleasure to learn you enjoyed your stay and we are looking forward welcoming you again soon.Best regardsDenise HeinsQuality Manager
