Ratings based on 21 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
16 Oct 2024 by Gaone Timile, Hotel Management
Dear Tibone,Thank you for your time and assistance in completing the Cresta Thapama Hotel Guest Feedback Questionnaire.We are sincerely sorry for the lapse, we promise to better our service delivery going forward.Your feedback is invaluable as we continually strive to improve our services.Kind regards,Gaone TimileCresta Thapama Hotel
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
16 Oct 2024 by Gaone Timile, Hotel Management
Dear Ms NomathembaThank you so much for taking time to share your experience with us. We truly appreciate your valuable feedback and are thrilled to hear that you enjoyed your stay at our hotel.We look forward to the opportunity of welcoming you back in the near futureKind regards,Gaone TimileCresta Thapama Hotel
by A verified traveler
Posted 18 Jun 2023 on Hotels
Excellent stay especially the check. Gentleman at the reception was very friendly and helpful
Comment from Hotel Management
16 Oct 2024 by Gaone Timile, Hotel Management
Dear Ms MthokozisiThank you so much for taking time to share your experience with us. We truly appreciate your valuable feedback and are thrilled to hear that you enjoyed your stay at our hotel.We look forward to the opportunity of welcoming you back in the near futureKind regards,Gaone TimileCresta Thapama Hotel
by A verified traveler
Posted 22 Mar 2023
I like the service of the porter. They made me feel at home.
Comment from Hotel Management
16 Oct 2024 by Gaone Timile, Hotel Management
Dear MinenhleThank you so much for taking time to share your experience with us. We truly appreciate your valuable feedback and are thrilled to hear that you enjoyed your stay at our hotel.We look forward to the opportunity of welcoming you back in the near futureKind regards,Gaone TimileCresta Thapama Hotel
by A verified traveler
Posted 22 Dec 2022
Comment from Hotel Management
16 Oct 2024 by Gaone Timile, Hotel Management
Dear Mr Simba,Thank you for your time and assistance in completing the Cresta Thapama Hotel Guest Feedback Questionnaire.We are sincerely sorry for the lapse, we promise to better our service delivery going forward.Your feedback is invaluable as we continually strive to improve our services.Kind regards,Gaone TimileCresta Thapama Hotel
by A verified traveler
Posted 11 Feb 2022 on Hotels
Comment from Hotel Management
15 Feb 2022 by Gaone Timile, Hotel Management
Thank you for taking the time to complete the survey about your stay at Cresta Thapama Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
We hope to see you at Cresta Thapama Hotel again soon!
by A verified traveler
A very good stay
Posted 19 Jan 2022 on HotelsOur stay was pleasant and the staff friendly
Comment from Hotel Management
25 Jan 2022 by Thapama, Hotel Management
Good day
Thank you for you feedback and hoping to see you soon
by A verified traveler
Posted 16 Sep 2021
We were told to pay again even though we had already paid online. Thats very bad
Comment from Hotel Management
16 Oct 2024 by Gaone Timile, Hotel Management
Dear Mr Joachim,Thank you for your time and assistance in completing the Cresta Thapama Hotel Guest Feedback Questionnaire.We are sincerely sorry for the lapse, we promise to better our service delivery going forward.Your feedback is invaluable as we continually strive to improve our services.Kind regards,Gaone TimileCresta Thapama Hotel
by A verified traveler
Food, the Chef needs to do a better job
Posted 19 Jul 2021 on HotelsThe food, no variety and not appetizing
Comment from Hotel Management
11 Aug 2021 by Gaone Timile, Hotel Management
Thank you very much for the feedback.
kindly furnish us with your contacts for more clarity, so as we rectify on the issue highlighted.
by A verified traveler
Power starved in Francistown!
Posted 9 Jun 2021 on HotelsThe hotel had a power power problem which left the rooms and restaurant in the dark for a few hours. Power did not come on until after I went to sleep and then BANG lights came on aircon on and I was now awake. When asked, the front desk gave a basic brush off saying a few minutes which turned into hours. This was a issue for the Cresta hotel as the hotel and casino across the street had power. A flashlight would have been useful.
Comment from Hotel Management
15 Jun 2021 by Ludo Gaboete, Hotel Management
Good Afternoon
First I would like to apologies for what happened, the hotel was experiencing the power cut for that day. So when our maintenance attended the issues it was realized that we had one electric cable which needed to be replaced. We have managed to fix the problem,We wish to welcome you back again to Cresta Thapama Hotel
My sincere apology once again
Regards