Ratings based on 74 Verified Reviews
3.6 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
I liked the convenience ans friendly staff. The plumbing needs attention. There is no parking past 8pm.
Comment from Hotel Management
13 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for your valuable feedback! We are glad to know that you enjoyed the convenience and our friendly staff. We apologize for any inconvenience caused due to plumbing issues. Our team will address this promptly to ensure a seamless experience for our guests. Regarding parking, we understand the concern and will work on finding a solution for late-night parking. If you need any further assistance, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 6 Mar 2024
Employees dressed like they on the patio at home. Don't say anything. And nothing is clean. Bathroom dirty and the bed wasn't clean. I used my t-shirt to cover the pillow to get some sleep... need better customer service....
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Apologies for the problems you had faced, Roberto! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
by A verified traveler
Posted 31 Jan 2024
Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.
by A verified traveler
Posted 26 Jan 2024
by A verified traveler from Grand Prairie
Posted 23 Jan 2024
The bathroom had a strong smell like urine.
The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.
by A verified traveler
Posted 9 Nov 2022 on Orbitz
Pool is dirty, room smells like humidity, walls have filtrstions, no restaurant in the place.
Comment from Hotel Management
9 Dec 2022 by Ava, Hotel Management
Hi, Gilberto! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava
by A verified traveler
Posted 24 Jan 2021 on Hotels
by A verified traveler from USA
low budget
Posted 10 Dec 2018 on HomeAwayfirst dont put toilet paper in the toilet ! thairs no sighns telling you , and they wont plunge your toilet till the next day . second he has the cutest dog , but dog barks alot in the morning and at night . and watch out for dog poop laying around . best part is it was buget friendly , you can catch a buss to and from holel from tulum . witch is cheeper than taxi by alot . its easy to find . and they will let you use thair microwave if your trying to keep a food budget . they only speak spanish . but will be friendly with you if you cant speak much spanish .
by A verified traveler
Nice stay
Posted 17 Jan 2018 on HotelsExcellent customer service, clean rooms would stay here again!!
Comment from Hotel Management
19 Feb 2018 by Ernesto/Gerente, Hotel Management
Muchas gracias por sus comentaros y la excelente calificación, le esperamos en su próxima visita.
by Jamie from UK
Great service. Lovely staff
Posted 16 Feb 2017 on HotelsExcellent. Nice to be away from the bustle of Tulum but within easy reach. Lots of local shops and places to eat. Good for access to Coba. Giovanni and Angela are great hosts and cook a very good breakfast that sets you up dor a day of exploring. Perfect if you have kids, we have a 4 yr old and a nearly 2 yr old. Well recommended
