Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Liked it
Comment from Hotel Management
2 Nov 2024 by Sheraton Framingham Hotel, Hotel Management
Dear Mebi,Thank you for your feedback and for choosing to stay with us. We’re glad to hear there were aspects of your stay that you enjoyed. If there’s anything specific we could improve to make your experience even better, please feel free to share. Your input is valuable in helping us enhance our service, and we hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Neveen Makar
by A verified traveler
Posted 30 Oct 2024
Great sheets
Comment from Hotel Management
2 Nov 2024 by Sheraton Framingham Hotel, Hotel Management
Dear Alan,Thank you for the 4 out of 5 rating! We’re delighted to hear you enjoyed the quality of our sheets and had a comfortable stay. Your feedback is greatly appreciated, and we look forward to welcoming you back soon for an even better experience.Warm regards,Neveen Makar
by A verified traveler
Posted 28 Oct 2024
Great hotel
Comment from Hotel Management
2 Nov 2024 by Sheraton Framingham Hotel, Hotel Management
Dear Renato,Thank you so much for the fantastic 5 out of 5 rating! We’re thrilled to know you had a wonderful experience with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back for another exceptional stay.Warm regards,Neveen Makar
by A verified traveler
Posted 25 Oct 2024
Hotel is old and needs updating but it is comfortable and location is convenient. For one night it was fine. Staff was helpful, especially the evening bartender and morning breakfast server who were great.
Comment from Hotel Management
2 Nov 2024 by Sheraton Framingham Hotel, Hotel Management
Dear Susan,Thank you for taking the time to share your experience. We’re pleased to hear that you found our hotel comfortable and conveniently located, and that our team members, particularly our evening bartender and breakfast server, helped make your stay enjoyable. We also appreciate your feedback regarding the property’s condition, as we continually strive to enhance our guests’ experience. We hope to welcome you back for an even better stay in the future.Warm Regards,Neveen Makar
by A verified traveler
Posted 13 Oct 2024
Great place, looks like a castle.
Comment from Hotel Management
21 Oct 2024 by Sheraton Framingham, Hotel Management
Dear Aleksandar,Thank you for staying with us at Sheraton Framingham Hotel & Conference Center. We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel, it means the world to our entire team! we look forward to welcoming you back soon.Sincerely,Neveen
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Sheraton Framingham, Hotel Management
Dear Alon,Thank you for staying with us at Sheraton Framingham Hotel & Conference Center. We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel, it means the world to our entire team! we look forward to welcoming you back soon.Sincerely,Neveen
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Sheraton Framingham, Hotel Management
Dear Margaret,Thank you for sharing your rating with us. We value all feedback, as it helps us improve our services and guest experience. If there's anything specific, we could have done to make your stay more enjoyable, we would appreciate hearing your thoughts. We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,Neveen
by A verified traveler
Posted 6 Oct 2024
This property is ready for a renovation. The rooms are loud. Chipped paint, dirty sink, old carpet and the list goes on and on. When we arrived the front desk stated that they no longer had a king room, which I paid for, but only had one with two double beds. We’re big peeps, that will not work. Out of nowhere she got one, less than 10 seconds into the convo. Why do that to people? It’s not nice.
Comment from Hotel Management
21 Oct 2024 by Sheraton Framingham, Hotel Management
Dear Michalann,Thank you for sharing your experience with us. I sincerely apologize for the issues you encountered during your stay, particularly with the condition of the room and the noise level. We are continuously working to improve our property, and your feedback regarding the chipped paint, dirty sink, and old carpet has been shared with our maintenance team for immediate review. I also regret the confusion during your check in process. It's important to us that our guests feel welcomed and valued, and I apologize for the frustration caused by the room situation. I will address this with our front desk team to ensure that we provide clearer and more considerate communication in the future. We truly appreciate your feedback and hope you will give us another opportunity to provide a better experience on your next visit.Warm regards,Neveen Makar
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Sheraton Framingham, Hotel Management
Dear David,Thank you for staying with us at Sheraton Framingham Hotel & Conference Center. We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel, it means the world to our entire team! we look forward to welcoming you back soon.Sincerely,Neveen
by A verified traveler
Posted 29 Sep 2024
The hotel was under renovations at the time of stay but noise was not a factor. The work areas were contained. The parking was not limited.
My rating is based on Very small bathroom and restaurant closed as well during our stay.
I was only notified of construction after I locked in my booking.
Comment from Hotel Management
30 Sep 2024 by Shea, Hotel Management
Dear Paula, Thank you for sharing your experience with us! We are thrilled to hear you enjoyed your stay as we hope that you will stay here once our construction is complete! We look forward to welcoming you back again soon. Sincerely, Sheraton Framingham Hotel & Conference Center
