Hotel Fasano Angra dos Reis Reviews

Dear Guest,Thank you for taking the time to provide us with detailed feedback about your recent stay at our resort. We are deeply sorry to hear about the various issues you encountered, which certainly do not meet the standards we strive to uphold.Firstly, the inconvenience caused by the need to change rooms due to the leaking bathtub and other maintenance issues is unacceptable. We apologize for the discomfort and disruption this caused to your stay. Similarly, the problems with the air conditioning in both rooms you occupied are concerning, and we are looking into these matters with our maintenance team to prevent such occurrences in the future.We also recognize the significant impact that inadequate staffing can have on our guests' experience. It is concerning to hear that our team was not readily available to assist you, and that communication was hindered due to language barriers despite your fluency in multiple languages. We are committed to improving our staffing levels and ensuring that our team is equipped to communicate effectively with all our guests.Regarding your room service experience on the last night, it is regrettable that you were left uninformed about the kitchen maintenance, resulting in your inability to have dinner as planned. This oversight in communication is particularly disappointing, and we are taking steps to ensure that our communication protocols are thoroughly reviewed and enhanced.Your feedback is invaluable as it highlights critical areas where we need to improve. We are dedicated to providing our guests with a luxurious and enjoyable experience, and it is clear that we fell short during your stay. We sincerely hope you will consider giving us another opportunity to restore your faith in our resort. We are here to ensure your experiences with us are nothing but exceptional in the future.Sincerely,Leticia AlcázarGeneral ManagerHotel Fasano Angra dos Reis

Agradecemos imensamente por dedicar o seu tempo compartilhando as suas impressões sobre a sua recente estada no Hotel Fasano Angra dos Reis. Foi um prazer recebê-lo. Como membro do The Leading Hotels of the World, nosso hotel se esforça continuamente para atender às suas necessidades e superar as suas expectativas. Mais uma vez agradecemos por compartilhar a sua experiência através dessa avaliação e esperamos atendê-lo ainda melhor em sua próxima visita ao hotel.Atenciosamente,Leticia Alcazar Gerente Geral Hotel Fasano Angra dos Reis

Dear Mr. Dauro, Thank you so much for taking the time to tell us about your stay at Hotel Fasano Angra dos Reis. It was a pleasure to have you with us and to know you had such an amazing experience. I was touched by your compliments to our team and I have shared it with them, who I am certain were encouraged by your remarks. As a member of The Leading Hotels of the World, we continuously strive to meet your needs and expectations. It is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Gabrielle Espíndola General Manager Hotel Fasano Angra dos Reis