Ratings based on 555 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
GREAT property!
by A verified traveler from West Palm Beach
Posted 1 Jan 2025
Wonderful place to stay when visiting Foz do Iguaçu, PR, Brazil.
by A verified traveler
Posted 29 Dec 2024
Na
Comment from Hotel Management
30 Dec 2024 by Eco Cataratas Resort - Setor de Qualidade, Hotel Management
Olá Abhijit! Agradecemos pela preferência e por responder nossa pesquisa de satisfação. Ficamos muito felizes em ler sua avaliação positiva. Seu feedback é importante para nós e nos motiva a continuarmos melhorando cada vez mais. Esperamos que voltem novamente em breve! Atenciosamente, Equipe Eco Cataratas Resort.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Eco Cataratas Resort - Setor de Qualidade, Hotel Management
Olá Luciene! Agradecemos pela preferência e por responder nossa pesquisa de satisfação. Ficamos muito felizes em ler sua avaliação positiva. Seu feedback é importante para nós e nos motiva a continuarmos melhorando cada vez mais. Esperamos que voltem novamente em breve! Atenciosamente, Equipe Eco Cataratas Resort.
by A verified traveler from Sammamish
Posted 26 Nov 2024
Very clean, quiet and beautiful surroundings with nice hospitality.
Comment from Hotel Management
27 Nov 2024 by Eco Cataratas Resort - Setor de Qualidade, Hotel Management
Hello Udayabhanu! Thank you for choosing us and for completing our satisfaction survey. We are very grateful for your positive review! It is great to know that our hotel met your expectations. Thank you and come back soon! Kind regards, Eco Cataratas Resort Team.
by A verified traveler from Rio de Janeiro
Posted 12 Nov 2024
Excelente custo/beneficio
Comment from Hotel Management
13 Nov 2024 by Eco Cataratas Resort - Setor de Qualidade, Hotel Management
Olá Gilberto! Agradecemos pela preferência e por responder nossa pesquisa de satisfação. Ficamos lisonjeados com seus elogios. Ficamos muito satisfeitos em saber que sua estadia conosco foi agradável. Esperamos que voltem novamente em breve! Atenciosamente, Equipe Eco Cataratas Resort.
by A verified traveler
Posted 7 Nov 2024
Very professional and friendly staff.
Excellent value for money.
Very enjoyable swimming pool area especially after a busy visiting the falls.
Comment from Hotel Management
7 Nov 2024 by Eco Cataratas Resort - Setor de Qualidade, Hotel Management
Hello Rachik! Thank you for choosing us and for completing our satisfaction survey. We are honored to receive so many compliments. We are very pleased to know that you enjoyed your stay with us. We hope you will return soon! Kind regards, Eco Cataratas Resort Team.
by A verified traveler
Posted 4 Nov 2024
Pool was dirty with small bugs & swim up bar wasn’t open one day.
Comment from Hotel Management
22 Nov 2024 by Eco Cataratas Resort - Setor de Qualidade, Hotel Management
Hello Jennifer! Thank you for letting us know about your experience and we apologize for the inconvenience with the cleaning of our pool. We regret that the situation affected your stay, as our goal is to always provide a pleasant and comfortable environment for all of our guests. We will certainly pass on your feedback to our maintenance team, who will immediately reinforce the pool maintenance and cleaning routine to ensure that it meets our high standards of hygiene and safety. On hot and humid days, it is common for insects to be attracted, and we are taking measures to minimize this occurrence and improve the quality of the leisure experience. Thank you for sharing this feedback with us, your observations are essential for us to constantly improve. We hope that you will be able to stay with us again soon. We are sure that your next stay will be even more pleasant and satisfactory! Best regards, Eco Cataratas Resort Team.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Eco Cataratas Resort - Setor de Qualidade, Hotel Management
Olá Jorge! Agradecemos pela preferência e por responder nossa pesquisa de satisfação. Agradecemos imensamente por sua avaliação positiva! É ótimo saber que nosso hotel atendeu às suas expectativas. Obrigado e volte sempre! Atenciosamente, Equipe Eco Cataratas Resort.
by A verified traveler
Posted 26 Oct 2024
Pool was great. Just unfortunately the reception can speak barely. Room wasn’t clean and very old.
Comment from Hotel Management
28 Oct 2024 by Eco Cataratas Resort - Setor de Qualidade, Hotel Management
Hello Maryam! Thank you for choosing us and for completing our satisfaction survey. We are very happy to read your positive review. Your feedback is important to us and motivates us to continue improving. Regarding language, we are constantly working to improve the quality of our services and your feedback is extremely valuable to us. We recognize the importance of offering efficient and accessible service in different languages, especially to serve our international clientele. We would like to inform you that we are already looking for alternatives to expand our language capabilities. Regarding the poor cleaning, we are very sorry to hear that the cleaning was not up to your expectations. We sincerely apologize for this. Due to the high demand we are experiencing, our team is constantly striving to ensure that all areas remain clean and organized. Regarding the rooms, as described in all sales channels and mentioned during our reservation process, there are two categories in our Complex, Comfort and Superior, the rooms are appropriate for their respective categories. However, we are always looking for ways to improve them and make them as comfortable as possible for everyone. Thank you for sharing this feedback, your comments are essential for us to constantly improve! We hope you can return soon. We are sure that your next stay will be much more enjoyable! Kind regards, Eco Cataratas Resort Team
