Ratings based on 665 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
No recibí vista al jardín como dice mi reserva. La vista era a un techo horrible. Las habitaciones son anticuadas y viejas pero por lo menos están limpias.
El hotel no tiene un ambiente de relax porque hay niños y ruido en todas partes, en especial a la noche es imposible dormir con el ruido de todo el edificio, ascensores, baños, fuente de agua, puertas, gente caminando, todo se escucha desde la cama.
El aire acondicionado no se puede manejar desde el cuarto porque es central, pasé calor todas las noches. El último día decidieron prender el aire.
La televisión era vieja y aunque subas al máximo la luminosidad igual es super oscura y no tiene la opción de conectar a plataformas para ver series.
No recibí nada de lo que prometieron con expedia vip, ni las bebidas ni el upgrade ni ninguna de las otras cosas.
La recepción y areas comunes tienen olor a viejo y humedad y siempre el ruido es muy elevado que no se puede ni hablar.
Estuve en todos los hoteles de categoría de Foz y este no recomendaría, precio muy elevado para la calidad de lo que ofrece.
Al final de la estadía en la factura habían cosas que no consumí pero lo aceptaron y no me cobraron, asi que hay que estar atentos a esto.
Comment from Hotel Management
22 Aug 2024 by Willian Lass, Hotel Management
Estimado Sergio,Gracias por tomarse el tiempo para compartir sus comentarios. Desde ya le informo que estamos invirtiendo en muchas áreas para proporcionar estadías aún mejores a nuestros huéspedes. ¡Esperamos recibirlo nuevamente muy pronto en nuestro hotel!Atentamente,Willian Lass Director GeneralBourbon Cataratas do Iguaçu
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Willian Lass, Hotel Management
Prezada Natalia,Obrigado por dedicar um tempo para compartilhar seu feedback. Desde já compartilho que estamos com investimentos em muitas áreas para proporcionar hospedagens ainda melhores aos nossos hóspedes. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Willian Lass Diretor Geral Bourbon Cataratas do Iguaçu
by A verified traveler from Asuncion
Posted 8 Jul 2024
Comment from Hotel Management
11 Jul 2024 by Willian Lass, Hotel Management
Prezado Toshihiro,Agradecemos pela avaliação. Trabalhamos para sempre proporcionar a melhor experiência aos nossos hóspedes. Esperamos pela próxima visita.Atenciosamente,Willian Lass Diretor Geral Bourbon Cataratas do Iguaçu
by A verified traveler
Posted 16 Jun 2024
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Comment from Hotel Management
27 Jun 2024 by Willian Lass, Hotel Management
Prezado Matias,Agradecemos pela avaliação. Trabalhamos para sempre proporcionar a melhor experiência aos nossos hóspedes. Esperamos pela próxima visita.Atenciosamente,Willian Lass Diretor Geral Bourbon Cataratas do Iguaçu
by A verified traveler
Posted 3 Oct 2023
Excellent stay for access to iguazu fall. Good hotel.
Comment from Hotel Management
1 Nov 2023 by Sincerely, Willian Lass General Manager Bourbon Ca, Hotel Management
Steven, Thank you for taking the time to rate us! We hope to see you soon!
by A verified traveler
Great resort, perfect for visiting the Falls.
Posted 29 Sep 2023 on HotelsThis is a beautiful hotel and resort. It's in a good location, just south of the main part of the town and only about 15 mins drive from the airport and 30 mins from the Falls.
The resort is spacious and very-well maintained. Room was very comfortable and had all the amenities I expected.
There's a lot here, from the pool to a forest-trek and small zoo/aviary. I wasn't here for long, so didn't get to see it all but it's well worth the cost and is an excellent price.
Food was great, the Feijoada buffet on Saturdays is exceptional but it's good every day. Breakfast was a wide selection and very nice quality food.
Staff were very friendly and accommodating.
Overall, I would highly recommend this resort, especially if you're staying for a visit to the Falls.
Comment from Hotel Management
2 Oct 2023 by Sincerely, Willian Lass General Manager Bourbon Ca, Hotel Management
Glad to see you shared your experience with us. It was a great pleasure to have you here and we hope to see you again soon!
by A verified traveler
Uncomfortable rooms
Posted 30 Aug 2023 on HotelsMajority of good hotels we have stayed around the world have tea or coffee making facilities, drinking water and Iron press in the room.
The room was very cold and our first two nights were very uncomfortable. Finally we had to ask for a heater.
Lot of noise in the night, we could hear the noise from the adjacent room also.
Comment from Hotel Management
31 Aug 2023 by Sincerely, Willian Lass General Manager Bourbon Ca, Hotel Management
Thank you for taking the time to share your feedback. Your comments are very important so that we can improve even more. We look forward to welcoming you back to our hotel!
by A verified traveler
Posted 18 Aug 2023
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Comment from Hotel Management
31 Aug 2023 by Atenciosamente, Willian Lass Diretor Geral Bourbon, Hotel Management
Matias, obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!
by A verified traveler
Posted 28 Jan 2023
location near the places I wanted to visit
Comment from Hotel Management
20 Feb 2023 by Yours truly, Anabel Gruber General Manager, Hotel Management
Julio, thank you for the excellent review of our Resort. It was great to have you here and we hope to see you again soon!
by A verified traveler
Posted 27 Dec 2022
Nice family resort. Kids pool area was wonderful. Nice breakfast buffet.
Comment from Hotel Management
20 Jan 2023 by Alinne de Souza, Hotel Management
marci, Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Yours sincerelyAlinne de SouzaFront Desk & Guest Experience CoordinatorBourbon Cataratas do Iguaçu Thermas Eco Resort
