Ratings based on 160 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
It was all good except we weren't advised on checking in that breakfast finished at 9 a.m. the next morning. We got a call at 8.30 the next morning to advise us of this. Consequently it was a bit of a rush to get there in time.
Comment from Hotel Management
12 Apr 2024 by Heartland Hotels, Hotel Management
Dear Jacqui. Thank you for your feedback and rating. We appreciate your insights and we defiantly need to improve on our communication skills at check-in. We apologise for the inconvenience. Notwithstanding our error you still scored us 4/5 and are extremely grateful. We hope the rest of your journey is filled with joy and happiness. Regards
by A verified traveler
Posted 6 Apr 2024
Well priced for a clean well appointed room. Much better value that where we stayed in Haast.
Comment from Hotel Management
6 Apr 2024 by Heartland Hotels, Hotel Management
Dear Vicki. The entire team are ecstatic with your rating and feedback. We are grateful that you chose to stay with us and by all accounts we have met your needs. We wish you a pleasant onward journey. Until the next time. Regards
by A verified traveler
Posted 24 Mar 2024
Nice rooms, the restaurant left a lot to be desired but overall food experience
Comment from Hotel Management
24 Mar 2024 by Heartland Hotels, Hotel Management
Dear Gio. We appreciate your for your feedback. We are delighted you found our rooms nice. From your comments it is evident we need to improve on the food experience. Your insights will assist us in improving either our product or service. Thank you and regards.
by A verified traveler
Posted 8 Jan 2024
Was a nice place to stay..
Comment from Hotel Management
8 Jan 2024 by Heartland Hotels, Hotel Management
Dear Beth Ann. Thank you for your feedback. The Team thank you for your rating of 4/5 and were delighted you thought our property was a nice place to stay. We do enjoy the location. Fox Glacier is a special place. Have an amazing 2024. Regards
by A verified traveler
Posted 4 Jan 2024
Staff were very friendly and under pressure, a few more staff would be great
Comment from Hotel Management
8 Jan 2024 by Heartland Hotels, Hotel Management
Dear Adrianne. Thank you for your feedback. We are also appreciative of your rating being 3/5. We will work hard to achieve our goal of meeting or exceeding customer expectations through constructive feedback and you have assisted us in our goal. Regards
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Heartland Hotels, Hotel Management
Dear Forrester. Thank you for your feedback. We are grateful to receive 5/5. The team is delighted you enjoyed your stay. We wish you all the best for 2024.
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
31 Jan 2024 by Heartland Hotels, Hotel Management
Dear Natalia. Thank you for your rating of 3/5. The Team pass on their grateful thanks and wish you all the best for 2024.
by A verified traveler
Posted 9 Dec 2023
Comment from Hotel Management
9 Dec 2023 by Heartland Hotels, Hotel Management
Dear Bin. Thank you for rating our property 3/5. Regards
by A verified traveler
Holiday
Posted 26 Mar 2023 on HotelsGreat spot
Comment from Hotel Management
8 Jan 2024 by Heartland Hotels, Hotel Management
Dear A. Thank you for your feedback. We agree we are located in one of the most amazing places in New Zealand. Thank you for staying with us and giving us a rating of 8/10. We hope 2024 is a great year for you and your family. Regards
by A verified traveler
Posted 7 Mar 2023
Showing its age, room was a lot smaller than anticipated
Comment from Hotel Management
8 Jan 2024 by Heartland Hotels, Hotel Management
Dear Jessics. Thank you for your feedback. We appreciate your observations which will help us improve our operational standards. The Team wishes you and your family an amazing 2024.
