Ratings based on 267 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Electricty charges ????
Posted 11 Jun 2024 on HotelsApartment was ok a few things did not work but they got fixed. all was ok until the day before check out when I got a message about electricity payment. even though everything had been paid in advance which seemed a bit strange. also Gold benefits where not given. Hotels.com shows incorrect information regarding "Free toiletries" one tiny bottle was given. also the apartment that was booked was not given.
Comment from Hotel Management
11 Jun 2024 by grupo vip turismo, Hotel Management
Dear guest Anonymous thank you to choice Vip Beira Mar Residence. Your anonymity does not allow us to identify which booking we are talking about. We underline that we dont charge electricity cost to our guests except in the case of an unethical use of resources. We live in times where the planet's resources must be respected and our company is very sensitive to this. In any case, thank you for your helpful feedback. We wish you the best and see you soon.
by A verified traveler
Flat in Fortaleza
Posted 27 Sep 2023 on HotelsAmazing place! Clean, comfortable and at a really nice area.
Comment from Hotel Management
28 Sep 2023 by Grupo Vip Staff, Hotel Management
Prezado Simone muito obrigado por se hospedar conosco e pela sua preciosa avaliação. Queremos que saiba que estamos orgulhosos em saber de tê-la atendida de forma satisfatória e que gostou da sua permanência no Vip Beira Mar Residence. Seja sempre o bem vindo. Agradecidamente Vip Beira Mar Staff
by A verified traveler
Posted 15 Feb 2023
Recepção precisar saber comunicar melhor.
Comment from Hotel Management
15 Feb 2023 by GrupoVip Turismo Staff, Hotel Management
Prezada Felipe muito obrigado por se hospedar conosco e pela sua preciosa avaliação. Queremos que saiba que estamos orgulhosos em saber de tê-lo atendido de forma satisfatória e que gostou da sua permanência no Vip Beira Mar Residence. Seja sempre o bem vindo. Agradecidamente Vip Beira Mar Staff
by A verified traveler
Posted 30 Nov 2020
Location was amazing. Very nice and parking space on site too.
Comment from Hotel Management
30 Nov 2020 by Grupo VIP Turismo, Hotel Management
Prezado hospede muito obrigado por se hospedar conosco e pela sua preciosa avaliação. Queremos que saiba que estamos orgulhosos em saber de tê-lo atendido de forma satisfatória e que gostou da sua permanência no Vip Beira Mar Residence. Seja sempre o bem vindo. Agradecidamente Vip Beira Mar Staff
by A verified traveler
Great Value
Posted 10 Apr 2020 on HotelsOur stay was comfortable and the apartment was clean. The microwave wasn’t working, however they replaced it the next day. I would recommend VIP for friends and family. Best Regards, William
Comment from Hotel Management
10 Apr 2020 by Grupo Vip, Hotel Management
Dear William thank you ! We are very happy to satisfy your expectations. Thank you for your beautiful words. See you again. Best regards.
by A verified traveler
Posted 29 Dec 2019 on Hotels
Comment from Hotel Management
1 Jan 2020 by Grupo Vip, Hotel Management
Prezado Derrick muito obrigado por se hospedar conosco e pela sua preciosa avaliação. Queremos que saiba que estamos orgulhosos em saber de tê-lo atendido de forma satisfatória e que gostou da sua permanência no Vip Beira Mar Residence. Seja sempre o bem vindo. Agradecidamente Vip Beira Mar Staff
by A verified traveler from Usa
Posted 19 Feb 2019
Customer service switching rooms impossible ac doesn’t work scammers try’s to charge you after expedir already payed them.
Apartments are ok it’s the people that makes the stay horrible
Comment from Hotel Management
23 Feb 2019 by Carlo, Hotel Management
Stay away from this criminal. He booked than cancelled and we loss money. We have open various case with Expedia and are still in analysis to refund us.
by A verified traveler
Posted 15 Feb 2019 on Orbitz
Comment from Hotel Management
30 Apr 2019 by Grupo Vip, Hotel Management
Prezado Hospede muito obrigado por se hospedar conosco e pela sua preciosa avaliação. Queremos que saiba que estamos orgulhosos em saber de tê-lo atendido de forma satisfatória e que gostou da sua permanência no Vip Beira Mar Residence. Seja sempre o bem vindo. Agradecidamente Vip Beira Mar Staff
by A verified traveler
Online booking is misleading.
Posted 10 Feb 2019 on HotelsReserved a room with 3 beds and got a room with 2 beds plus a mattress for the floor (no sheets). Breakfast was supposed to be included but reception had no record of it. Being Anglophone, I had to ask a Brazilian friend to call management and argue with them. Will not be returning.
Comment from Hotel Management
15 Feb 2019 by Carlo, Hotel Management
Prezado Anonymous muito obrigado por se hospedar conosco e pela sua preciosa avaliação. Queremos que saiba que estamos orgulhosos em saber de tê-lo atendido de forma satisfatória e que gostou da sua permanência no Vip Beira Mar Residence. Seja sempre o bem vindo. Agradecidamente Vip Beira Mar Staff
by A verified traveler
Posted 30 Dec 2018 on Hotels
Apartment ok but one of the toilets lacked a toilet seat - odd for the kind of place being offered. Lifts are not enough for number of apartments and people - be prepared to wait a long time to go anywhere.
Comment from Hotel Management
3 Jan 2019 by Staff, Hotel Management
Prezado hospede muito obrigado por se hospedar conosco e pela sua preciosa avaliação. Queremos que saiba que estamos orgulhosos em saber de tê-lo atendido de forma satisfatória e que gostou da sua permanência no Vip Beira Mar Residence. Seja sempre o bem vindo. Agradecidamente Vip Beira Mar Staff
