Ratings based on 455 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mineola
Posted 5 Jul 2024
Very different from the pictures, room is really old and needs better cleaning.
Comment from Hotel Management
8 Jul 2024 by Bruna S. — Customer Relations Team, Hotel Management
Mr. Leandro, thank you for sharing your experience with us.Please know that your feedback is very important to us and that your words will be shared with the department responsible for any improvements.We hope to have the opportunity to welcome you again soon.Bruna S. -Customer Relations Team.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
23 Feb 2024 by Bruna S. — Time de Relacionamento com o Cliente, Hotel Management
Sr. Frankie, agradecemos sua avaliação e reiteramos que a nossa equipe sempre estará de braços abertos para lhe receber e fazer dos seus dias no Ceará uma experiência inesquecível. Bruna S. —Time de Relacionamento com o Cliente
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Bruna S. — Time de Relacionamento com o Cliente, Hotel Management
Sra. Elizabeth, agradecemos sua avaliação e reiteramos que a nossa equipe sempre estará de braços abertos para lhe receber e fazer dos seus dias no Ceará uma experiência inesquecível. Bruna S. —Time de Relacionamento com o Cliente
by A verified traveler from Scarsdale
Posted 17 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Bruna S. — Time de Relacionamento com o Cliente, Hotel Management
Sr. Carlos, agradecemos sua avaliação e reiteramos que nossa equipe sempre estará de braços abertos para lhe receber e fazer dos seus dias no Ceará uma experiência inesquecível. Bruna S. —Time de Relacionamento com o Cliente
by A verified traveler
Posted 1 Dec 2023 on Hotels
Comment from Hotel Management
23 Feb 2024 by Bruna S. — Time de Relacionamento com o Cliente, Hotel Management
Sra. Tatiane, agradecemos sua avaliação e reiteramos que a nossa equipe sempre estará de braços abertos para lhe receber e fazer dos seus dias no Ceará uma experiência inesquecível. Bruna S. —Time de Relacionamento com o Cliente
by A verified traveler
Posted 13 Jun 2023
Comment from Hotel Management
18 Jul 2023 by Bruna S. — Time de Relacionamento com o Cliente, Hotel Management
Sentimos muito por não termos atendido às suas expectativas, Sr. Aviel.Esperamos que nos dê uma nova oportunidade para servi-lo melhor em um futuro breve & assim colecione boas lembranças em nosso hotel!Bruna S. —Time de Relacionamento com o Cliente
by A verified traveler
Posted 3 Jun 2022
My room was on the top floor, the room was small, not clean, and the air conditioner smelled bad.
Comment from Hotel Management
26 Jul 2022 by Att. Gerência, Hotel Management
We thank you for your evaluation, your contributions will be passed on to the responsible sector, aiming at our continuous improvement.
We remain at your service.
by A verified traveler
Posted 25 Apr 2022
very nice just one animal was in the room and every night came out.
by A verified traveler
Excellent hotel!
Posted 30 Mar 2022 on HotelsOutstanding service and a very clean and excellent hotel. I’ve been to many hotels in my life and I would say this is definitely my favorite one
by A verified traveler
Posted 8 Jul 2019
It’s an old building. Nice location but rooms are not up to par with the location. Rooms need new windows to appreciate the nice views.
