Ratings based on 968 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Holiday Inn Fortaleza, Hotel Management
Caro Sr. João,,Muito obrigado por escolher o Holiday Inn Fortaleza e por deixar sua avaliação! Ficamos felizes em saber que sua estadia foi positiva. Esperamos recebê-lo novamente em breve para uma experiência ainda mais especial!Atenciosamente,
by A verified traveler
Posted 19 Oct 2024
Strongly recommend.
Close to the beach and great lunch & dinning options.
Comment from Hotel Management
23 Oct 2024 by Holiday Inn Fortaleza, Hotel Management
Dear Dominique,Thank you so much for your recommendation! We're delighted to hear that you enjoyed our location near the beach and the lunch and dining options. We look forward to welcoming you back for another pleasant stay!Kind regards,
by A verified traveler from Elmhurst
Posted 30 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Holiday Inn Fortaleza, Hotel Management
Prezado Sr. Sergio,Agradecemos pela sua avaliação positiva! Sua escolha pelo nosso estabelecimento nos enche de satisfação. Estamos empenhados em manter o alto padrão de serviços que você merece. Conte conosco para futuras estadias.Atenciosamente,
by A verified traveler from GREENLAWN
Posted 26 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Holiday Inn Fortaleza, Hotel Management
Dear Mr. Giacomo,Thank you for taking the time to review us. Your feedback is essential for us to continuously improve. We regret not meeting all of your expectations, and we are working to provide a better experience during your future visits.Sincerely,
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Holiday Inn Fortaleza, Hotel Management
Prezada Sra. Aline,Ficamos felizes em receber sua avaliação! É um prazer saber que escolheu nosso hotel. Estamos comprometidos em proporcionar experiências ainda mais agradáveis e aguardamos ansiosos por sua próxima estadia.Atenciosamente,
by A verified traveler
Posted 28 Jul 2024
The service is very good !
Comment from Hotel Management
29 Jul 2024 by Holiday Inn Fortaleza, Hotel Management
Dear Mr. Jose,We were delighted to receive your review! Your preference for our establishment is very valuable to us. We are committed to providing high-quality services and hope to surprise you even more during your future stays.Sincerely,
by A verified traveler
Posted 5 Jul 2024
its ok for a night.
Comment from Hotel Management
5 Jul 2024 by Holiday Inn Fortaleza, Hotel Management
Dear Mrs. Juliana,Thank you for your review! We are always striving to offer the best possible experience to our customers, and your feedback is very valuable.Sincerely,
by A verified traveler
Posted 2 Jul 2024
Good location and customer service 👍
Comment from Hotel Management
2 Jul 2024 by Holiday Inn Fortaleza, Hotel Management
Dear Mr. Henry,We are grateful for your feedback regarding your recent stay at our hotel and for choosing us for your stay in Fortaleza.We are committed to providing even more enjoyable experiences and look forward to your next stay.Sincerely,
by A verified traveler
Posted 15 Jun 2024 on Hotels
Everything was great. My only concern was the wierd noise in the elevators. At least 2 of them where making noise as if they have some cables banging when going up or down. In fact i could see a couple that got trapped in the elevator for 5 mins at least.
Comment from Hotel Management
17 Jun 2024 by Holiday Inn Fortaleza, Hotel Management
Dear Guest,Thank you for your feedback about your stay at Holiday Inn Fortaleza! We are very pleased to hear that you had a great experience with us.We understand that the noises in the elevators could be disruptive, and we apologize for any inconvenience this may have caused. We appreciate you bringing this concern to our attention.Please be informed that our maintenance team is already working to resolve this issue. It is important to note that the noises you mentioned do not pose any safety risk to the users. Our elevators undergo regular inspections and preventive maintenance to ensure everyone's safety.Thank you once again for your feedback, and we look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 5 Jun 2024
Good place to stay
Comment from Hotel Management
5 Jun 2024 by Holiday Inn Fortaleza, Hotel Management
Dear Ms. Ludimila,Thank you for your positive review. Your satisfaction is our priority, and we are pleased to know that we achieved our goal during your stay. We will continue striving to offer the best possible service. We look forward to welcoming you back to our hotel and providing you with another memorable stay.Sincerely,
