Ratings based on 381 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Jamie, thank you for sharing your feedback. If there are specific aspects of your stay that did not meet your expectations, the team would appreciate more details. Your insights are valuable as they help us improve.
by A verified traveler
Posted 17 Nov 2024
this property had rooms on the website that they dont have at all false advertisement
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Tulip, thank you for bringing your concerns to attention. The issue with room discrepancies is being looked into for future improvement. Your feedback is greatly valued.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Marcus, thank you for taking the time to leave a review. Your feedback is important, and it helps us improve. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
D, thank you for choosing to stay with us at WoodSpring Suites Fossil Creek. We hope to welcome you back on your next visit.
by A verified traveler
Posted 4 Nov 2024
Very convenient and affordable.
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Royal, it's wonderful to hear you found WoodSpring Suites Fossil Creek to be convenient and affordable. We hope to welcome you back soon!
by A verified traveler from Haslet
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Felisha, thank you for staying with us at WoodSpring Suites Fossil Creek. We’re delighted you had a positive experience, and we hope to welcome you back again soon!
by A verified traveler from Haslet
Posted 1 Nov 2024
I have bever met some of the most humble and amazing staff in a establishment like i have at this location. Dewayne,Truddy,James,Joanna and all the employees there are truly remarkable!!! My stay here was enjoyable. thank you
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Thank you for staying with us. We do appreciate your honesty and kindness. We are committed to good customer service and cleanliness. We hope we will continue giving you good customer service throughout the rest of your stay.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by General Manager, Hotel Management
Thankl you for staying with us at Wood Spring Suites Fossil Creek. We hope you come back to see us real soon.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Thank you for staying with us at WoodSpring Suites Fossil Creek. We are so sorry that we did not meet your expectations. We want to make sure our guests have the most pleasant and comfortable stay with us. We hope you would come back to see us again.
by A verified traveler
Posted 23 Sep 2024
While checking in I was told there is no staff in building after 10 pm, halls and room smelled like Marijuana. Did not feel like a safe environment. Left immediately
Comment from Hotel Management
25 Sep 2024 by Customer Service, Hotel Management
Ellen, the safety and comfort of our guests is very important, and providing a welcoming environment is always our goal. We appreciate your feedback and are continually striving to make improvements. Thank you for sharing your experience.
