Ratings based on 64 Verified Reviews
2.2 Room cleanliness
2.7 Service & staff
2.1 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Nasty hotel
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Julie,We're sorry to hear you weren't fully satisfied with your stay. Your feedback is valuable to us as we continually strive to improve our guests' experiences. If you have any specific details to share, please reach out to our management team directly for further assistance. Thank you for staying with us.
by A verified traveler
Posted 18 Sep 2024
This hotel is in very bad condition. Some exterior doors would not open and others do not lock. Lobby constantly smelled of weed. My room itself smelled of mildew. Shower head was broken. No shampoo left in room. Air conditioning did not work well.
Comment from Hotel Management
18 Sep 2024 by Manager, Hotel Management
Hello Zachary,We appreciate your feedback and regret to hear about the inconveniences you encountered during your stay. We encourage guests to reach out to our management team with any concerns to ensure a satisfactory resolution.
by A verified traveler
Posted 21 Aug 2024
It was good
Comment from Hotel Management
22 Aug 2024 by Manager, Hotel Management
Hello Araceli,We are pleased to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable visit.
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Josh, We're sorry to hear that you did not fully enjoy your stay. Please feel free to reach out to us directly with any feedback you may have so we can address any concerns. We value your input and hope to have the opportunity to improve your experience in the future.
by A verified traveler
Posted 22 Jul 2024 on Hotels
Seemed clean but hall smelled bad. Ice machine broken, pop machine empty , no Kleenex or cups in room and when I asked she said there are none. Couldn’t find the lady till I yelled. Some shades ripped. We couldn’t get tv to work We left after 1 hr
Comment from Hotel Management
24 Jul 2024 by Manager, Hotel Management
Hello Cathy, We apologize for the inconveniences you encountered during your stay. Guest feedback is valuable for us to address areas needing improvement. Please feel free to reach out to management directly to discuss your experience further. Your input will help us enhance the quality of our services.
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Hello Mario, We're sorry to hear you didn't have the experience you expected. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your input and aim to address all issues promptly.
by A verified traveler
Terrible
Posted 19 Jul 2024 on HotelsYou get what you pay for. I had a bad experience here. First, my suitcase was stolen upon arrival. I booked my room online and when I arrived, I was told that there was a $25 cash deposit. I don't carry cash on me so I left my luggage right outside the check in window. Since I was only going across the street to the atm, and the worker would be able to see if anyone took my stuff, I had trust that it would still be there. When I got the money out and went back, I noticed one of my suitcases were gone. When I asked the worker if he saw who took it, he said no. And I asked him if they have cameras and he said not outside. Smh. He acted careless about the situation. Since I had already spent money to get to the hotel, and also if I cancelled my booking, I would be charged for the first day, I just went along and continued the check in. Well, it got worse, because while me and my daughter was in the room, some strange-looking guy was watching me through the window. When I screamed in terror he hurried and ran off. This was my last straw. I checked out. I was waiting on my ride and a big bug flew past me in the lobby which caught me by surprise so I jumped back. I noticed the staff worker making fun of me and speaking in a different language.I know she was making fun of me because she was mocking the jumping motion I had just did a short while before. Also, the hotel room wasn't clean and the tub faucet was constantly dripping even though it was turned off. Don't go there!
Comment from Hotel Management
19 Jul 2024 by Manager, Hotel Management
Dear Guest,We are sorry to hear about your experience at our hotel. We take the security and safety of our guests seriously. We advise guests to secure their belongings at all times and encourage them to report any incidents to the authorities promptly. Our staff undergoes training to assist guests in a courteous manner. We appreciate your feedback and will address your concerns with our team.
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by Manager, Hotel Management
Hello Olatunji, We're sorry to hear your stay did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and hope to welcome you back for an improved experience.
by A verified traveler
Posted 23 Jun 2024
I check in but the lobby bathroom was under repairs so in went to the room to use the bathroom. I lifted the toilet seat and it came off entirely in my hand. I then looked into the shower, and there was peeling paint with what appeared to be mold. I immediately went back to the desk and cancelled entirely and left.
Comment from Hotel Management
24 Jun 2024 by Manager, Hotel Management
Hello Joseph, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and we have alerted the relevant teams to address the issues you mentioned. We strive to ensure all facilities meet our high standards for guest satisfaction. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
23 Jun 2024 by Manager, Hotel Management
Hello Kynda,We're sorry to hear your stay fell short of expectations. Please don't hesitate to contact us to discuss any areas where we could improve. We value your feedback and would love the opportunity to make things right for you.
