Ratings based on 953 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Guest Relations, Hotel Management
Dear Kylie,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Alyssa,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 12 Nov 2024
Room smelled very funky couldn’t sleep and left back home
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Anthony,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Guest comfort and satisfaction are of the utmost concern to us, and we will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. It is our hope that you will give us another chance to change your lasting impression.
by A verified traveler
Posted 4 Nov 2024
Staff was no help
Comment from Hotel Management
5 Nov 2024 by Guest Relations, Hotel Management
Dear Raymond,We appreciate the opportunity to have you stay with us, and we thank you for taking a moment to share your feedback. Providing exceptional hospitality is our top priority, so we're disappointed your experience was not what it should have been. We'll discuss your comment with our staff to ensure our high standards are being upheld. We hope to have another opportunity to welcome you back and impress you with the top-notch service we are known for.
by A verified traveler
Posted 20 Oct 2024
This is a very generic hotel. No daily cleaning unless asked. We left dirty towels out the door and they where picked up, but no new towels left in the room. We had to go to the front desk to ask fir new towels. We stayed 3 nights and asked in the morning for new towels to be left in the room , but still had to get our own towels. No coffee in the lobby, had to ask for a coffee maker for our room. But then also had to go to front desk for coffee to make it ourselves.
Comment from Hotel Management
21 Oct 2024 by Guest Relations, Hotel Management
Dear Richard,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with housekeeping and for any disappointment with the in-room amenities. We'll keep your comments in mind, and we hope to see you again soon.
by A verified traveler
Posted 13 Oct 2024
Understaffed, rooms in poor condition, people working ther tried to be helpful
Comment from Hotel Management
15 Oct 2024 by Sonesta, Hotel Management
Thank you for your feedback. Please know that our customer(s) happiness is our top priority, and we would appreciate the opportunity to discuss this with you further so we can improve.
by A verified traveler
Posted 13 Oct 2024
From pictures we thought they had breakfast which was not available. Also there weren’t any USB or C ports available. Luckily we brought our plugs. There weren’t any utensils or plates in the room. You may have to ask for them. We had brought plastic utensils with is
Comment from Hotel Management
15 Oct 2024 by Sonesta, Hotel Management
Thank you for your feedback. Please know that our customer(s) happiness is our top priority, and we apologize for any inconvenience this may have caused. We hope you can visit us again soon.
by A verified traveler
Posted 30 Sep 2024
The service for the most part was good, especially from the women’s servers. The man tend to treat white families, Extremely well, wow I sat there with an empty drink for long periods of time. That’s not all the men but for the most part that’s the experience I had. I had a hard time booking a restaurant to eat every day and one day the booking service was down, and I told the girl in charge of the bookings that it’s not my fault if the booking it’s down and she told me that it’s not her fault either even though she represents the hotel. over all would I stay there again maybe.
Comment from Hotel Management
15 Oct 2024 by Sonesta, Hotel Management
We are concerned about your review and would like an opportunity to discuss this further, thank you.
by A verified traveler
Posted 21 Sep 2024
The only thing I didn't like was the front entrance. It has a regular size single door which makes it hard to get a luggage cart through loaded with suitcases unless you stand them up or turn them longways to the cart. If they have wheels or you have a lot of luggage, that makes things difficult. Other than that, everything else was great.
Comment from Hotel Management
15 Oct 2024 by Sonesta, Hotel Management
We're so glad to know you have had a great stay with us. We look forward to keeping up the great work!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Sonesta, Hotel Management
We are concerned about your review and would like an opportunity to discuss this further, thank you.
