Ratings based on 947 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Everything was nice
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Rhomun, Thank you for your kind feedback. It’s wonderful to hear that you had a nice experience, and we hope to welcome you back for another great stay.
by A verified traveler
Posted 2 Dec 2024
Overall the staff was very helpful and welcoming. However, there was blood on my sheets and when I turned on the water is was black for awhile. Otherwise it was not a bad stay.
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Victoria,Thank you for leaving a review. We are so glad you were able to visit us and that our hospitable team left a memorable impression on you. That said, we are always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Sandy,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 29 Nov 2024
Carla the front desk manager was awesome! She was very informative. The other staff members we encountered were very customer oriented as well.
Comment from Hotel Management
1 Dec 2024 by Mrs.Touchet, Hotel Management
Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Laura,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 24 Nov 2024
I liked the room and that it had a refrigerator! The room was clean and spacious!
Comment from Hotel Management
26 Nov 2024 by Guest Relations, Hotel Management
Dear Linda,Thank you for your kind feedback! We're glad to hear you enjoyed our clean, spacious room and appreciated the convenience of having a refrigerator. We hope to welcome you back to Sonesta Simply Suites Arlington soon for another comfortable stay.
by A verified traveler
Posted 21 Nov 2024
Thank you Terry
I really appreciate the room upgrade. I had plenty of room and comfortable sleeping in the extra room.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Pricilla, Thank you for your kind words. We're so glad you enjoyed the extra space and had a comfortable stay. Thank you for staying with us, and we look forward to welcoming you back soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Ernesto,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 17 Nov 2024
will never stay again. No hot water, coffee maker did not work. very disappointed for my son and I. We were scheduled for 2 days and we checked out after one. Food was next to nothing. Had to travel.
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Bari, Thank you for sharing your feedback. We regret that your stay did not meet expectations and that these challenges impacted your visit. Your experience is important to us, and we will reflect on your comments as we continually strive to improve. We hope you might reconsider staying with us again in the future, as we’d love the opportunity to provide a much better experience.
