Ratings based on 371 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The kitchen stove only one knob not sure if it was safe. There were no cooking utensils to go with the kitchen. I reserved for 5 people and only three towels were in the room. The cabinets had a bad odor.
Comment from Hotel Management
21 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Belinda,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ FORT WORTH - BURLESON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor within the cabinet and the amount of towels provided not being to your liking which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
The ice machine didnt work and they can work on their breakfasts eggs and sausage where not good and the orange juice tasked like it was bad other then thata it was nice clean and safe their where other options but i was satified definitely will stay here again and im surw we will we xome for soccer tournament all tge time here thank you red roof plus for keeping you hotel nice and clean
Comment from Hotel Management
19 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Gladys,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Fort Worth - Burleson. Despite the ice machine didn't work and the breakfast not being to your liking, I was happy to read that the cleanliness of the property, the nice hotel and positive highlights mentioned, resulting in a 5/5 rating. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Holly, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ FORT WORTH - BURLESON and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Oct 2024 on Hotels
Comment from Hotel Management
11 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Sammy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Fort Worth - Burleson and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Oct 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by Xao RediResponse Specialist, Hotel Management
Dear Stacey,The team at our Red Roof Inn PLUS+ Fort Worth - Burleson would like to thank you for your shared feedback. We appreciated your 6/10 rating. However, we would love to hear about your stay, as it aids us in making improvements.On behalf of Red Roof, we would like to thank you for sharing your feedback with us. It would be our pleasure to provide you with more future stays.With thanks,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Sep 2024
Everything was very good
Comment from Hotel Management
29 Sep 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn PLUS+ Fort Worth - Burleson appreciate your 4/5 score following your stay. I am happy that everything was good. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Sep 2024
I reserved 3 rooms for my family for 2 nights at this property. The interior hotel needs some remodeling, expecially needs some proffesional painting and drywall repair, there is some spots in rooms that you can see the ugly white round spots of just plaster without paint. Hallway Smells Bad! The AC filter needs some cleaning, Bad smell!! , we woked up with a sore throat and runny nose also the bathtub and sink was clogged, The room service needs to put more attention in what they are touching when cleaning room, my mom towel was gone she reported to front desk and they couldnt find it, front desk just desided to replace with a used ugly towel.
Comment from Hotel Management
20 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Jacqueline, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF PLUS+ FORT WORTH - BURLESON. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated the interior of the hotel needed repairs, the hallway had an unpleasant smell, the bathtub and sink was clogged among other concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Sep 2024
Problem with hotel
Comment from Hotel Management
20 Sep 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Fernando,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Fort Worth - Burleson. You indicated that you had issues with our Red Roof Property. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 9 Sep 2024
Nice stay
Comment from Hotel Management
12 Sep 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Nanette, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Fort Worth - Burleson. I am glad you had a great encounter with us, prompting your 5/5 score. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Fred,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ FORT WORTH - BURLESON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
