Ratings based on 752 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Airport service was advertised but not available
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Ray,Thank you for taking the time to let us know about your stay and how we can make it better. Please accept our sincerest apologies for the misinformation regarding airport transportation. It certainly is not our intent to mislead any of our guests. If possible, would you be so kind as to share where this information is provided? We want to update and remove any incorrect information being provided. Thank you again for your time. We do hope we are given another opportunity to have you stay with us in the future.Sincerely,Holly TurnerGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Pete A.,Thank you for the excellent rating. We were delighted to see that you enjoyed your stay. We hope to have you back soon!Sincerely,Holly TurnerGeneral Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Danielle,Thank you for the review on your stay at the Marriott Westlake. We are pleased to see that you enjoyed your stay. We do hope that we can welcome you back to our hotel very soon!Sincerely,Holly TurnerGeneral Manager
by A verified traveler from Port Charlotte
Posted 21 Oct 2024
Beautiful lobby and restaurant. Very friendly staff and clean rooms.
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Brenda,We greatly appreciate you taking the time to share your experience about your most recent stay at our hotel. We take great pride in exceeding our guest's expectations. I will be sure to share your comments with the rest of the team. Thank you again for your feedback and we look forward to having you stay with us again!Sincerely,Holly TurnerGeneral Manager
by A verified traveler
Posted 16 Oct 2024
Stayed here for a work trip and will be my go to when i'm in town!
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Diana,Thank you for your review! We are delighted to see that you enjoyed your stay. We look forward to having you return.Sincerely,Holly TurnerGeneral Manager
by A verified traveler
Posted 16 Sep 2024
Breakfast not included with room. Shower didn’t drain properly leaving shin high water. Paid parking $10 per night. Things that should be included with the stay are an extra add on.
by A verified traveler
Posted 3 Sep 2024
Honestly, I have mixed feelings about my stay. The young man who checked me in was superb and exactly what I expected from Marriott. This was a staycation, but I was not familiar with the area. I only had one issue and that was with room service, food, and charges. The receipt I received including tax and delivery fee was different than the receipt presented upon delivery, a Cesar salad and lukewarm flatbread FOOD WAS NOT WORTH $50(tip included). I spoke with Josh & Evelyn via text about the issue and was prepared for no action. Evelyn offered a complimentary breakfast card never received and upon checkout there was no mention of it, which again I was not surprised. Overall, this property accomplished what I needed for the weekend, but rooms could use a little TLC as the towels were very rough and needed replacing, the sheets needed serious replacement as well as other cosmetics issues needed addressing. Would I stay here again probably not but will continue to stay at Marriott properties.
Comment from Hotel Management
6 Sep 2024 by General Manager, Hotel Management
Dear Andrea,Thank you for sharing your comments about your most recent stay at our hotel. We deeply regret the issues you encountered with Room Service and our failure to provide you timely compensation as we promised. However, I was pleased to hear that our Front Office Manager reached out to you and was able to resolve this issue to your satisfaction. Please accept our sincerest apologies for these issues happening in the first place. We do hope to see you again for your next staycation! Sincerely,Holly TurnerGeneral Manager
by A verified traveler
Posted 24 Aug 2024
I was highly disappointed with my stay. Isaiah and the young lady from room service were friendly and provided good service. However, when I arrived in my room it as very dated and opposite of the impression from the pictures online and the gorgeous lobby area. The next morning when I got up to check out, I pull the shower curtain back and notice there was water in the tub. And after getting dressed to check out, I called the front desk to ask if someone could help me carry my luggage downstairs. I was told they don't do that. I asked can someone just bring me a luggage cart, the woman who answered the phone said we don't typically do that. I will never stay here again. The only reason I gave them two stars was because of the area it was in and staff I mentioned earlier.
Comment from Hotel Management
27 Aug 2024 by General Manager, Hotel Management
Dear Tameka,Thank you for taking the time to share your feedback on your most recent stay with us. I am deeply troubled and embarrassed to read your comments. We take great pride in providing a high level of service. However, in your case we fell far below your expectations or ours. I would love the opportunity to speak to you further about your experience and discuss how we may be able to win back your faith and trust in our hotel. Please feel free to reach out to me at your earliest convenience. I look forward to speaking with you.Sincerely,Holly TurnerGeneral Manager
by A verified traveler
Posted 22 Aug 2024 on Hotels
