Ratings based on 1,186 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Rude staff, clog tub and no soap no coffee when I ask they got mad! Seriously!!
Comment from Hotel Management
30 Dec 2024 by Hotel Manager., Hotel Management
Dear Joyce,Thank you for writing the review. I’m sorry to hear that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that you'll like your next experience. I hope that you will visit us again.Sincerely, Hotel Manager.
by A verified traveler
Posted 25 Dec 2024
The only thing we didnt like or appreciate was the $55 deposit that is required at chrck in. Also very inconvenient to expect the customer to wait up to 14 days for refund.
Comment from Hotel Management
26 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback. We appreciate your thoughts on the 55 deposit and understand that the 14-day refund process can be inconvenient. Your comments are valuable, and we will share them with our management team to improve our guest experience. We hope to have the opportunity to serve you better in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the fantastic 5 out of 5 rating! We're thrilled to hear you had a wonderful stay. Your satisfaction means the world to us. We can't wait to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Dec 2024
Front desk agent was very friendly and welcoming. Room was spacious, clean and had all the amenities. Will be staying here again when we do come back this way!!
Comment from Hotel Management
23 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic review! We're so pleased to hear that you enjoyed your stay, especially the friendly service and the spacious, well-equipped room. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We’re glad to hear you had a positive stay. We strive to provide a great experience and would love to know if there’s anything we can improve for your next visit. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Dec 2024
Pet friendly, yes! Next to fitness center hearing loud music at 7am not so good. WI-FI fair to poor, used my phone as hot spot.
Comment from Hotel Management
19 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We’re glad you appreciated our pet-friendly accommodations. However, I’m sorry to hear about the noise from the fitness center and the Wi-Fi issues. We’ll address these concerns to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Dec 2024
The accessibility to other places.
Comment from Hotel Management
17 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had a comfortable stay and appreciated the convenient location near the airport and Grapevine Mills Mall. We look forward to welcoming you back for another great experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic 5-star review! We’re so glad to hear you had a wonderful stay with us. Your feedback means a lot, and we're happy we could meet your expectations. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic 5-star review! We’re so glad to hear you had a wonderful stay with us. Your feedback means a lot, and we're happy we could meet your expectations. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager
by A verified traveler from San Antonio
Posted 11 Dec 2024
A deposit for stay? No bottled water in the rooms! I had to pay for the water even they had a deposit!
Comment from Hotel Management
12 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We apologize for any inconvenience caused by the deposit requirement and lack of bottled water in your room. Your feedback has been shared with management to ensure we improve our guest experience moving forward. We hope to offer you a better stay in the future.Sincerely, Hotel Manager
