Ratings based on 709 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
There was no supplies in our room!
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Laney,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the lack of supplies in your room. As part of our efforts to ensure the cleanliness and quality of kitchen items, these are made available at the front desk upon request. We strive to communicate this clearly during check-in and regret if this was not adequately conveyed. Your concerns will be shared with our team so that we can improve communication and service standards moving forward. We value your understanding and hope for the opportunity to provide a more seamless and comfortable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Martavus Robinson, Hotel Management
Thank you for the wonderful feedback, we appreciate the gift of feedback. Have a great day!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Martavus Robinson, Hotel Management
Thank you for the great feedback, we honor and value the gift of feedback in efforts to improve the quality of service provided.
by A verified traveler
Posted 5 Nov 2024
Why did I go to pay for a room and they claim that my card was declined I know it was approved and my money has been stolen. But on top of it was a poor stay
Comment from Hotel Management
6 Nov 2024 by Hotel Management, Hotel Management
Dear Porsha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
ROACHES AND MORE ROACHES. INFESTED WITH ROACHES. I TOLD THE FRONT DESK I NEEDED A REFUND THEY SAID THEY COULDNT. WHOLE HOTEL SMELLS LIKE URINE.
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Jordan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
18 Nov 2024 by Martavus Robinson, Hotel Management
Thank you for the gift of feedback, your opinion is valued and treasured as we work to improve our quality of service.
by A verified traveler
Posted 30 Oct 2024
Rachel is a great customer service member.
Comment from Hotel Management
31 Oct 2024 by Hotel Management , Hotel Management
Dear Thomas, Thank you for your kind words about Rachel! We are thrilled her outstanding customer service positively influenced your stay. At Extended Stay America, we strive to create a welcoming environment for all our guests, and we truly appreciate your feedback. We look forward to the opportunity to welcome you back soon!Sincerely,Hotel Management
by A verified traveler from Las Vegas
Posted 13 Oct 2024
Excellent staff. Accommodating for me and my kids.
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 8 Oct 2024
