Ratings based on 761 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 27 Oct 2024
The location is good, but definitely nothing special as a whole. the hotel rooms are not very clean which definitely was a huge turn off. Overall it’s a fine place to stay if you just need somewhere to sleep for a couple of nights.
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're glad you found the location convenient, but we regret to hear the cleanliness of the rooms didn't meet your expectations. We take this seriously and will address it with our housekeeping team to ensure all guests have a comfortable and pleasant stay. Your input is valuable in helping us improve, and we hope to provide a better experience if you choose to stay with us again.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Hi John,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 10 Sep 2024
Great spot to stop on the way home from
Vacation.
by A verified traveler
Posted 5 Sep 2024
The breakfast was not good at all.
by A verified traveler
Posted 15 Aug 2024 on Hotels
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Team at Bestwestern, Hotel Management
Dear Linda,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amanuel BokreGeneral ManagerBest Western Roanoke Inn & Suites
by A verified traveler
Posted 7 Aug 2024 on Hotels
It was a decent hotel with a decent breakfast. We stayed one night on our way to Colorado and it was sufficient for what we needed.
Comment from Hotel Management
8 Aug 2024 by Team at Bestwestern, Hotel Management
Brandy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we appreciate the opportunity and look forward to seeing you again in the future.Sincerely, Best Western Management
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Posted 25 Jul 2024
