Ratings based on 292 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
We had issues with dirty room, cold water in shower and cold room
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Such a unique , beautiful setting and the hotel is like home from home with cosy lounges and well equipped rooms. The staff are so welcoming, polite and want to ensure your stay with them is enjoyable in every way. The food and service is excellent! A place to visit all year round.
by A verified traveler
Posted 2 Nov 2024
The surroundings of the hotel are excellent and the views from the breakfast room and bar are amazing.
We stayed for 5 nights as it was a cheaper option. Given the price, it was not too bad but I wouldn’t pay anything premium for the hotel unfortunately.
The corridors are tired-looking and the room was very basic with outdated furniture and worn carpets. The electricity was dodgy as we would sometimes plug something in and all the lights turn off…
I’ve never stayed at a hotel where guests have to request room service. We got told wrong information at first, that it happens every second day rather than daily, but then got told we have to request it. The manager did offer us a free round of drinks at the bar to apologise which was nice, but the room still only got cleaned that once out of five days.
It seemed as though the management was quite inexperienced.
Otherwise, the hotel is OK for short stays or longer stays where you won’t spend much time in the hotel itself.
Breakfast is ok but not much selection for those that prefer a continental or lighter option.
WiFi was very good in the end.
by A verified traveler from Buford
Posted 28 Oct 2024
The staff here was really nice, the rooms definitely need some updating! Our room was pretty tight and smelled pretty bad when we walked in and then our wifi was really weak (nonexistent) in our room so they did relocate us to another room...smelly free and good wifi but again very small and dated. This was a pricey stay for a hotel that doesn't give you complementary breakfast, no mini fridge in room or microwave, no elevator and unfortunately nothing to do around the hotel that you can walk too. We ended up having to book a 2nd night because our ferry was cancelled for Mull but because there isn't anything to do close by the hotel we were stuck inside watching TV for 3 days while the storm came through. This unfortunately was our least favorite stay out of 10 places we stayed during our trip, but the restaurant down stairs was actually very nice and updated and the food was pretty awesome.
by A verified traveler
Posted 27 Oct 2024
Hotel Position, overlooked the Lake - Brilliant. Solo room in need of TLC. Bed comfy, Good working Shower, Overall inside needed some updating. Staff very welcoming & couldn’t do enough for you.
by A verified traveler
Posted 26 Oct 2024
The property was perfect for our stay. Central to the heart of Glencoe and giving us access to the region’s hiking trails and amenities.
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 15 Oct 2024
