Ratings based on 974 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
We had previously stayed here and had a great experience, so we expected a similar experience. Unfortunately, two of the lights were not working in our room...the light above the bathroom sink and one of the reading lights by the bed. Also, the elevator was malfunctioning during our stay. Our room only had one washcloth. We called the front desk and were promised we would get a second washcloth "soon" and we never received it. There was a lot of noise in the hallway from other occupants. I realize this is not the fault of hotel management, but the other issues certainly are.
by A verified traveler
Posted 11 Dec 2024
I've stayed at this property multiple times seeing as my family is right down the road. Over the last 3 years this property has gone down immensely. Everything is outdated for the price of the room. More than a quarter of the food at breakfast was either stale or cold within 30 minutes of being served. The apple juice was so fermented the person I had with me whom is sober, felt like they may have falling off the wagon. The entire fourth floor smelled like marijuana from 8:00 p.m. until very early morning. The smell was so bad I had to put a wet towel at the bottom of my door so my toddler couldn't smell it. Also some of the staff are not approachable. They lack compassion and basic etiquette. For my future stays in fort Wayne Indiana I will be choosing somewhere else to stay.
by A verified traveler
Posted 8 Dec 2024
Staff very nice, room clean.
Felt very outdated. Beds extremely uncomfortable.
by A verified traveler
Posted 5 Dec 2024
by A verified traveler from Copley
Posted 4 Dec 2024
by A verified traveler
Posted 1 Dec 2024
The only thing I didn't like was that the room didn't have a microwave.
by A verified traveler
Posted 25 Nov 2024
Absolutely loved this property. Will definitely use them again
by A verified traveler
Posted 22 Nov 2024
They are in the middle of remodeling, yet didn’t hear anything and was not inconvenienced by it either.
by A verified traveler
Posted 21 Nov 2024
We rented this hotel because of it advising a “bar” because we were hoping to have some place to watch the fight. After a 6 hour drive I wanted to take a shower before dinner. However, there was no hot water. I went to use the phone to call the front desk and that didn’t work. Went down and was informed that the hot water was an easy fix. Was instructed to turn on both the shower and sink faucet to hot for five minutes and that would kick start the hot water. After finally getting the hot water going we decided to go to the hotel “bar”. When ordering we were told they couldn’t serve liquor because both of the workers on that night were under 21. Why advertise a bar but then not have someone able to serve liquor, especially on a Friday night! Very disappointing overall experience at this hotel.
by A verified traveler
Posted 21 Nov 2024
Good experience and convenient.
