Ratings based on 278 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Indianapolis
Posted 24 Jun 2024
Great place!
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Thank you for your perfect rating and endorsement of our hotel, Amanda - we sincerely appreciate both! We are grateful you chose Homewood Suites by Hilton Fort Wayne for your stay while in the area, and we are thrilled you enjoyed our accommodations and had a 5-star experience with us. Your complete satisfaction is our greatest accomplishment, and we hope to have the pleasure of having you back as a guest very soon. Have a lovely trip!Warm regards,Guest Experience TeamHomewood Suites by Hilton Fort Wayne
by A verified traveler
Posted 23 Jun 2024
Kitchen faucet was broken, dishes were dirty in the room. Ladies at the front desk were wonderful.
Comment from Hotel Management
3 Jul 2024 by Customer Care Team, Hotel Management
Thank you for your stay and your review, Kassia! While we are delighted to hear you had a wonderful impression of our front desk staff, we regret the imperfections you noticed in the room with regard to the kitchen features and accessories. We appreciate you alerting us to these areas, and we assure you that our team has been notified to ensure prompt action is taken to address the issues you've highlighted. Despite this, it's heartening to know you had a positive overall experience at our hotel, and we hope to have the opportunity to welcome you back for an even better stay. Thanks again for your recent visit and your feedback. Safe travels!Warm regards,Guest Experience TeamHomewood Suites by Hilton Fort Wayne
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
30 May 2024 by Customer Care Team, Hotel Management
Dear Guest, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience TeamHomewood Suites by Hilton Fort Wayne
by A verified traveler
Posted 22 May 2024
It was nice and it had a small kitchen. Very handy especially when kids come along. It was clean but not too clean in some parts. I think it should offer disposable plates and utensil as well.
Comment from Hotel Management
23 May 2024 by Customer Care Team, Hotel Management
Thank you for reviewing your experience at Homewood Suites by Hilton Fort Wayne and awarding us a positive rating, Maria! We sincerely appreciate your stay and your feedback. Your convenience matters to us, and we are happy to hear that the availability of a full kitchen in your suite was handy for you, especially considering you were staying with your kids. We are glad you were satisfied with the overall cleanliness of our hotel; however, we are sorry to hear that our cleanliness fell short in some areas. We are constantly striving to improve our hotel and services, and your feedback is valuable, as it helps us in that effort. We have shared your comments with the relevant team to ensure our standards of cleanliness are maintained at all times. The disposable plates and utensils you mentioned are an excellent recommendation, and we will certainly keep your suggestion in mind as we work closely with our brand to further our commitment to making our hotel as environmentally friendly as possible. Thank you for your insights. We look forward to hosting you again and hope to delight you with an even better stay during your next trip to the area. Safe travels!Warm regards,Guest Experience TeamHomewood Suites by Hilton Fort Wayne
by A verified traveler
Posted 9 May 2024
There was dog or animal hair all over the couch. Tub was dirty and the room was dusty. We requested a refund and left the property. Drove back home!!!
Comment from Hotel Management
13 May 2024 by Karen, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience.
by A verified traveler
Posted 24 Apr 2024
Great and the baked Tchopstix was great and in the parking of the hotel.
Comment from Hotel Management
24 Apr 2024 by Customer Care Team, Hotel Management
Many thanks for the 5-star review, Dawn! It was our pleasure to host you at Homewood Suites by Hilton Fort Wayne, and we are thrilled to know you had a great experience at our hotel. We are glad you enjoyed the hotel facilities, and we hope your stay was comfortable and you had easy access to everything you needed. We are happy you had a positive experience, and we eagerly await your next visit and the chance to delight you again. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamHomewood Suites by Hilton Fort Wayne
by A verified traveler
Posted 31 Mar 2024
Breakfast was terrible
Comment from Hotel Management
2 Apr 2024 by Customer Care Team, Hotel Management
Dear Rogelio, Thank you for choosing to stay at Homewood Suites by Hilton Fort Wayne and leaving us with a 5-star rating. We sincerely appreciate your business and your feedback. We hope your stay was pleasant and you had a comfortable night's rest at our property. We are sorry that our breakfast offering fell short of your expectations. We thank you for sharing your feedback with us and assure you that we will work on improving our breakfast quality. We trust everything else was to your satisfaction, and we look forward to welcoming you again when travels bring you back our way. Thank you for staying with us on this journey. We hope to see you again soon!Warm regards,Guest Experience TeamHomewood Suites by Hilton Fort Wayne
by A verified traveler
Fort Wayne
Posted 28 Mar 2024 on HotelsFirst floor room was very loud. Appliances were quite noisy. Lots of people in lobbies and on basketball court outside our room. Tv was small and shower doors were quirky. Bed was super comfortable and staff was attentive though.
Comment from Hotel Management
2 Apr 2024 by Customer Care Team, Hotel Management
Dear Max, Thank you for taking the time to post your review. We appreciate your honest feedback and endorsement of our comfortable bed and attentive staff. We deeply regret the aspects of your stay that failed to exceed your expectations. We strive to provide a peaceful and restful environment for all our guests and sincerely apologize we fell short of delivering that during your visit. We wish you had made us aware of the noise issues during your stay, as it would have been no problem to move you to another, more peaceful room so you could be more comfortable. Nonetheless, we are grateful for your feedback, as it allows us to identify areas for improvement and enhance the overall experience for our guests. We have noted all the comments, including your concerns about the TV size and shower doors, and will use your insights to improve future guest satisfaction. We sincerely hope you'll consider us again, assuring you of a more pleasant and comfortable experience on a future visit. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience TeamHomewood Suites by Hilton Fort Wayne
by A verified traveler
Posted 25 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 24 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
