Ratings based on 183 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 20 Oct 2024
The desk clerk was not knowledgeable about local food options. They also could not provide a receipt.
by A verified traveler
Posted 30 Sep 2024
Very clean and conveniently located.
by A verified traveler from Waldorf
Posted 31 Aug 2024
Got there very tired so styed in the room. It smelled musty and felt damp. Found out later, after getting ready for bed the temperature control didn't work. The shower worked but not good pressure. I have thick hair so for me a problem.
Comment from Hotel Management
1 Sep 2024 by Hira, Hotel Management
Thank you for choosing Holiday Inn Express and Suites and for taking the time to provide feedback about your experience at Columbia City Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 18 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024 on Hotels
Late night arrival, tv not working
Good breakfast
Comment from Hotel Management
6 Aug 2024 by Hira, Hotel Management
Thank you for choosing Holiday Inn Express and Suites and for taking the time to provide feedback about your experience at Columbia City Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for choosing Holiday Inn Express,
by A verified traveler from Grand Haven
Posted 30 Jul 2024
Nice hotel, with friendly staff, just a little noisy road traffic from the freeway.
Comment from Hotel Management
30 Jul 2024 by Hira, Hotel Management
Dear Alistair,Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 11 Jul 2024
Only stayed one night. No complaints.
Comment from Hotel Management
12 Jul 2024 by Hira, Hotel Management
Dear Vanessa,Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBIA CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Not too pleased.
Posted 8 Jul 2024 on HotelsThe place was okay and decorated nicely. Landscaping poor-plastic flowers. Pool has not been in service for a long time. We had been looking forward to using it as we had a rain day. Our family had children who had been looking forward to using it. We should have been compensated for the inconvenience. Some of the children were directed to a neighboring facility where $10.00/child had to be paid. Our TV malfunctioned and another one in the group were up until 3AM while they tried to fix the air conditioning. They. Should compensate and let others know about the lack of the pool and they should fix other things like ice machines.
Comment from Hotel Management
30 Jul 2024 by Hira, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBIA CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
