Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
It just needs various upgrades to the plumbing and decor. It was marginally clean but it was very noisy. That could be attributed to the event going on.
by A verified traveler
Posted 18 Nov 2024
Plenty of options for dining and outdoor activities a walkable distance away.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you for highlighting our convenient location! We’re thrilled to hear you enjoyed the variety of dining and outdoor activities within walking distance. Our proximity to so many attractions is one of the things we love most about our property, and we’re glad you found it beneficial. We hope to welcome you back for another great stay soon!
by A verified traveler
Posted 17 Nov 2024
The staff was professional, the food at the bar restaurant was really good. I was disappointed the pool was closed completely which is a reason I chose to stay here and some of the fitness equipment was broken. For a Hilton I was hoping for better.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you for taking the time to leave your review. We’re so glad to hear you found our staff professional and enjoyed the food at our bar and restaurant. However, we sincerely apologize for the disappointment caused by the pool closure and the condition of some fitness equipment.We understand how important these amenities are to our guests, and we’re actively working on improvements to ensure a better experience in the future. We value your feedback and hope you’ll give us another chance to provide the high-quality stay you expect from Hilton.
by A verified traveler
Posted 17 Nov 2024
Didn't have a shower curtain. Rooms are in need of updating. I've stayed in better rooms for a lot less money.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the missing shower curtain and understand how that impacted your stay. Please know that this is not the standard we strive to provide, and we will address this with our team to ensure it doesn’t happen again.We also appreciate your comments about room updates and value, as guest input helps us identify areas for improvement. We hope you’ll give us another chance in the future to provide you with a better experience.
by A verified traveler
Posted 16 Nov 2024
Overall, very nice experience clean place could use some updating but overall experience. Friendly staff we went down to the bar and had a couple drinks. One night bartender was very very nice easy check-in Process. Easy check out no hidden fees we would say again.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your experience! We’re delighted to hear you enjoyed your stay, especially the cleanliness, friendly staff, and seamless check-in and check-out process. It’s wonderful to know you had a great time at the bar and appreciated the service from our bartender.We also appreciate your feedback about updating some areas, as we are always looking for ways to improve our guests’ experience. We’re thrilled to hear you’d stay with us again, and we can’t wait to welcome you back in the future!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you so much for the perfect 5 out of 5 rating! We’re thrilled to hear you had such a great experience with us. Your kind words motivate our team to continue providing excellent service. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your experience! We’re so glad to hear that our restaurant team was able to accommodate you after your long drive. Providing excellent service, even near closing time, is something we strive for, and it’s wonderful to know our waitress made you feel welcome. We hope to have the pleasure of serving you again soon!
by A verified traveler
Posted 9 Nov 2024
Arrived 15 min before restaurant closed was able to order waitress was very pleasant stayed to take care of our order. Much appreciated after a long drive
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your experience! We’re so glad to hear that our restaurant team was able to accommodate you after your long drive. Providing excellent service, even near closing time, is something we strive for, and it’s wonderful to know our waitress made you feel welcome. We hope to have the pleasure of serving you again soon!
by A verified traveler
Posted 7 Nov 2024
Great place to stay. Easy parking , great location professional staff
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you for your wonderful review and for giving us a perfect 5 out of 5! We're thrilled you enjoyed your stay and found our location, parking, and staff to your satisfaction. Providing exceptional service and a convenient experience is always our goal. We hope to welcome you back again soon!
by A verified traveler from Darien
Posted 4 Nov 2024
Good facilities, good sit in / lounge area by reception
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Thank you for your review! We're delighted to hear you enjoyed our facilities and the lounge area near reception. Creating a comfortable and welcoming space for our guests to relax is important to us, and it's wonderful to know you found it enjoyable. We look forward to welcoming you back soon!
