Ratings based on 513 Verified Reviews
3.1 Room cleanliness
3.1 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oakville
Posted 25 Sep 2024
Soiled towels were left in the room.
Chips nicks and marks left everywhere in the walls and flooring.
Complimentary breakfast was only until 0900.
Only 5-6 Tv channels.
However the value was decent!
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
13 Sep 2024 by gm, Hotel Management
we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,
by A verified traveler
Posted 1 Sep 2024
There wasn’t nothing I like bout the property,the property dirty smell bad bed bugs and bad customer service .The guy was there charged me $20 cash extra to let me get in the room plus He took my deposit money he don’t give it back cuz my kids 2 years old was coming with their mom to see me in the room I need my full refund back thanks Expedia ya need to move this place out of ya app because even on brooking.com they only have bad reviews ,baymont south is the bes hotel clean good customer service but this Fairbridge in Fort Wayne is the worse motel Never been and never again thanks Expedia
Comment from Hotel Management
4 Sep 2024 by GM, Hotel Management
you have reservation for 2 people and you have 6 people stay in room is fire marcel violation ,you are in DNR list. dont make your self stupid. any hotel dont allow 1 bad room stay 6 people.
by A verified traveler
Posted 21 Aug 2024
Okay
Comment from Hotel Management
13 Sep 2024 by gm, Hotel Management
we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,
by A verified traveler
Posted 13 Aug 2024
Nice
Comment from Hotel Management
4 Sep 2024 by GM, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
4 Sep 2024 by GM, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
4 Sep 2024 by GM, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 28 Jul 2024
Well let’s say from the first we pulled into the parking lot it was not kept up well. Then I did get there a few hours earlier and nobody at the front desk had to pick up a dirty phone to call for front desk and a very very rude man answered and was very short. I was early told me to come back at check in which was 3. So left and came back at about 2 for check in mind you my room was already charged from my card to find out here I also had to have a security withold of 42.99 and it just didn’t get any better from there. My chip on my card was having troubles too I wasn’t expecting that kind of charge. So after getting that fix he was nasty about giving me the key to my room which was disgusting!!!!!! I took pics of a broken latch to the window which worried us cause we were on the first floor so it would have been easy to slide the window open and get into our room. The window did have 2 latches but ya both busted got pic. Then we checked beds for bedbugs to see they did have an infestation of them but we didn’t see any live ones saw they tried to eliminate the problem. Our sheets had makeup stains and other stains as well it was just gross. The bathroom omg lol the faucet to the sink spewed water and the flooring didn’t even match to connect and right on the front of the toilet was a very very soft spot. Again just dirty got pics. This was just a quick 1 night stay but I wouldn’t stay here ever again and I’m not happy about losing money on this property.
by A verified traveler
Posted 24 Jul 2024
He asked me to cancel my reservation after walking in. He didn't want anyone there looking at the place first.
