Ratings based on 235 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
Good location
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 16 Aug 2024
nice place
by A verified traveler
Posted 26 Jul 2024
I stayed at this hotel due to business the first two nights at this hotel was fine business got delayed got reservation for extra day in the middle of the night we woke up to being bit by bed bugs they were huge feasting the whole room was infected I was in shock we went up to the front desk and we were being gaslighted and they put us in a room that we had previously stayed in that we reserved and checked out of that had not been cleaned for at least 2-3 days while we had stayed there the previous rooms weren't even cleaned the whole time we were there no empathy I documented photos and videos
by A verified traveler
Posted 26 Jul 2024
I booked this property for three rooms there was bed bugs found in the rooms we went to the front desk and they moved us to the room that we had stayed in previously and that room had not been cleaned for 3 days as well I have pictures and video of these bugs in the amount of bites that I have on my body and on my son's body
Comment from Hotel Management
31 Jul 2024 by Guest Relations, Hotel Management
Dear Mary,What you have described in your review deeply troubles us. Please accept our sincere apologies for the issues you dealt with. Rest assured, we will immediately discuss these concerns with the relevant teams so we can make positive improvements. If you would like to discuss your comments further, we kindly ask that you reach out to us offline. We wish you well and hope you have safe travels going forward.
by A verified traveler
Posted 25 Jul 2024
Americas Best Value Inn & Suites Bluffton
I stayed at this hotel due to business the first two nights at this hotel was fine business got delayed got reservation for extra day in the middle of the night we woke up to being bit by bed bugs they were huge feasting the whole room was infected I was in shock we went up to the front desk and we were being gaslighted and they put us in a room that we had previously stayed in that we reserved and checked out of that had not been cleaned for at least 2-3 days while we had stayed there the previous rooms weren't even cleaned the whole time we were there no empathy documented photos and videos
Comment from Hotel Management
31 Jul 2024 by Guest Relations, Hotel Management
Dear Mary,We sincerely apologize for your poor experience at our hotel. Your comments do not reflect our high standards, so rest assured that we will use your constructive feedback to help us improve the quality of our accommodations. Please be well, and we hope you have safe travels.
by A verified traveler
Posted 22 Jul 2024
by A verified traveler
Posted 19 Jul 2024
by A verified traveler
Posted 16 Jul 2024
quiet
by A verified traveler
Posted 13 Jul 2024
The property "manager" didnt know her left elbow to her right. Had to wait 20 minutes before they could get me checked in...very unprofessional tbe whole time. The room smelled very musty.. there was also a bug that looked like a baby roach inside the dresser the tv was sitting on. It wasnt worth $100 a night. Sketchy area outside the hotel. The boyfriend/husband of said manager was very sketchy and kept staring at me and my truck.
Comment from Hotel Management
18 Jul 2024 by Guest Relations, Hotel Management
Dear Bradley,Please accept our apologies for any inconvenience you experienced during your recent visit. What you've described does not reflect the level of quality we strive to provide our guests. Rest assured, your comments will be shared with our team to ensure we are meeting our high standards of comfort, cleanliness, and hospitality going forward. The safety of our guests is paramount to us, and our team is always available to assist you with any concerns you have during your stay. It was a pleasure having you join us, and we hope to have another chance to change your perceptions in the future.
