Ratings based on 521 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodland Hills
Posted 2 Nov 2024
Dining staff was terrible. Upon arrival, we were given a credit for breakfast for three that we did not ask for, but was offered as a conp due to our room not being a full ocean front view as we paid for. The next morning upon attempting to redeem the comp, the staff at the dining area at first refused to honor the comp and then insisted it was only for two regardless of the fact that the card had a #3 on it. The two women were very dismissive and defensive when all they had to do was contact hotel management. After about 20 minutes of treating us like crap, they finally did just that and told me. When our food was ready, they set it down in front of us. Not one word. We took it to go because that environment was not one we needed to be in if we were going to enjoy our very short vacation. As a single mom who works 50 hours a week and takes only very brief "vacations" a year, I don't want my kids having to deal with people who clearly don't belong in the hospitality business. I worked in the business for several years. You don't treat repeat customers like that. We likely won't be staying at Courtyards anymore after this xp.
Comment from Hotel Management
4 Nov 2024 by GM, Hotel Management
We thank you for choosing our hotel for your stay and apologize for this unfortunate incident, due solely to poor staff communication. It seems what started as a kind gesture, was not what you experienced. For this, please accept our sincerest apologies. Please visit us again so we may show you the southern hospitality we are known for on beautiful Okaloosa Island!
by A verified traveler
Posted 14 Oct 2024
Very clean
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Thank you for your kind Response. We are so glad you enjoyed your stay and hope to see you again soon in beautiful Fort Walton Beach Florida!
by A verified traveler
Posted 13 Oct 2024
.
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
We are so glad you enjoyed your stay and hope you will visit us again soon on beautiful Okaloosa Island!
by A verified traveler
Posted 7 Oct 2024
Great hotel. We stayed here the night before our check in for our vacation hotel because we got into town a day early. Will definitely stay again
Comment from Hotel Management
7 Oct 2024 by GM, Hotel Management
Thank you so much for your kind words. We are so glad you enjoyed your stay and hope you will visit us again when returning to beautiful Okaloosa Island!
by A verified traveler
Posted 30 Sep 2024
I paid 200 a night but that dam ice machines yes all of them was out of ICE! Just not good
Comment from Hotel Management
30 Sep 2024 by GM, Hotel Management
We thank you for visiting beautiful Okaloosa Island! We apologize but ice is in high demand this time of year and it takes a bit to make more when it is continually emptied. The convenience store is located within walking distance should you desire more for a cooler when you visit. Hope to see you again soon!
by A verified traveler
Posted 15 Sep 2024
Hotel is in great shape. Love the in house Italian restaurant although I wish they still had live music daily or at least on weekends
Comment from Hotel Management
16 Sep 2024 by GM, Hotel Management
Thank you so much for your very kind words! We are so pleased you enjoyed your stay...maybe we'll have live music for your next stay on beautiful Okaloosa Island!
by A verified traveler
Posted 11 Sep 2024
Lovely place and friendly staff
Comment from Hotel Management
12 Sep 2024 by GM, Hotel Management
We appreciate your kind words and we are so very glad you had a wonderful stay! Please visit us again soon!
by A verified traveler
Posted 4 Sep 2024
We arrived early for our check-in time. We went inside to make sure that it was ok for us to park while we waited for our room to be cleaned. Staff was nice and gave us a pass and told us a time on when we could expect to get into our room. We were not allowed to check in until 4 hours after the time we were originally told...while we sat in the parking lot.
Comment from Hotel Management
5 Sep 2024 by GM, Hotel Management
We thank you for choosing Courtyard on beautiful Okaloosa Island. Please know that while you await check-in you are welcome to use all of our amenities. Check-in is at 4PM, however we do our very best to accommodate our guests. Hope you had a fantastic time and visit again soon!
by A verified traveler
Posted 15 Aug 2024
Excellent view & easy access to beach.
Comment from Hotel Management
15 Aug 2024 by GM, Hotel Management
Thank you for your post. We are so glad you enjoyed your stay! Please visit again soon.
by A verified traveler
Posted 6 Aug 2024 on Hotels
Overall experience was great. Perfect spot for the beach. Only one elevator was working and it was a busy weekend so that was a bummer.
Comment from Hotel Management
7 Aug 2024 by GM, Hotel Management
We thank you very much for your feedback. The elevator part came in today!!!We hope to see you again soon on beautiful Okaloosa Island!
