Ratings based on 943 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The property was kind of okay. We just stayed one night on our way to somewhere. The beds were good. And our room was clean. But forget the free breakfast. That was the most disappointing breakfast I ever had. Don’t think we’ll come again.
by A verified traveler
Posted 1 Nov 2024
Clerk at desk barely spoke english, lobby TV out of ordrer, breakfast was horrible operated by clerk from previous night! Room clean, bed comfortable, but everything else below average. Would definitively not come back.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Sylvain, thank you for sharing your experience with us. We’re pleased to hear that you found your room clean and the bed comfortable, but we sincerely apologize for the issues you encountered during your stay. It’s concerning to hear about the communication barrier with our front desk staff and the condition of the lobby TV, as well as your dissatisfaction with the breakfast service. We appreciate your feedback and will address these matters with our team to improve our service and ensure a better experience for our guests in the future. We hope you might reconsider and give us another chance to provide you with the stay you deserve.Best Regards, Super 8 Fort StocktonCustomer Care Team
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Marisol, thank you so much for your fantastic rating! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon!Best Regards, Super 8 Fort StocktonCustomer Care Team
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Melinda13, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards, Super 8 Fort StocktonCustomer Care Team
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Guest Experience Team, Hotel Management
Dear Romildo, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 Fort StocktonCustomer Care Team
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Customer Care Team, Hotel Management
Dear Christine, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Super 8 Fort StocktonCustomer Care Team
by A verified traveler
Posted 1 Sep 2024
Easy access to and from the inter state along with good price as on a budget to see my father in law.
Comment from Hotel Management
2 Sep 2024 by Customer Care Team, Hotel Management
Dear Matthew, thank you for sharing your experience! We're glad to hear that our location and pricing suited your needs during your visit. We hope your time with your father-in-law was memorable, and we look forward to hosting you again in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team
by A verified traveler
Posted 26 Aug 2024
The room I reserved was never cleaned. They had to put my wife & myself in another room
The reason we booked at the Super 8 was the swimming pool
We had driven 8 hours in 100° temperature and looked forward to having a ice cold drink , swimming and relaxing. None of that happened. The pool was closed and the guy at the front desk said he didn't know why. Another reason for booking at Super 8 was they say their pet friendly. That was another $40 for 2 dogs for 1 night. I didn't know when booking that they charge for pets. There was a threatening sign saying $100.00 fine for not disclosing your pets. Another sign said No Pets in the lobby/breakfast seating area.
After checking in to our room I went to get some ice from the ice machine. There is only one ice machine for 94 rooms. The ice machine was broken. Again I went to the front desk and the guy said the part is on order. I asked what about another ice machine & was told that if I wanted ice , to go across the street & buy some. So my wife and I had to navigate the highway , no pedestrian cross walk and no sidewalks. The speed limit is 50 mph. It's not just across the street. I got a receipt for the ice and talked to the guy at the front desk. I told him it was dangerous to cross the highway and Super 8 should at least buy the ice. He argued with me and told me to talk to the daytime person at the front desk. The guy showed no concern for customer satisfaction or for our safety.
Comment from Hotel Management
2 Sep 2024 by Customer Care Team, Hotel Management
Dear Dale, thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered during your stay. We fell short in several areas, from room cleanliness and pool availability to the issues with the ice machine and pet policies. Your safety and comfort are our top priorities, and it’s disheartening to hear about the difficulties you faced. We will address these concerns with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope for the opportunity to provide you with a better experience in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team
by A verified traveler
Posted 17 Aug 2024 on Hotels
Good palce
Comment from Hotel Management
19 Aug 2024 by Customer Care Team, Hotel Management
Dear Lance, thank you for your feedback! We’re glad to hear you had a good experience. We look forward to welcoming you back to our place soon!Best Regards, Super 8 Fort StocktonCustomer Care Team
by A verified traveler
Posted 11 Aug 2024
Great stay
Comment from Hotel Management
13 Aug 2024 by Customer Care Team, Hotel Management
Dear Kenith, thank you for your positive feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back in the future!Best Regards, Super 8 Fort StocktonCustomer Care Team
