Ratings based on 558 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Enjoyed it with family.
Comment from Hotel Management
21 Nov 2024 by Customer Care Team, Hotel Management
Hi Rose, Thank you for sharing your experience! We’re delighted to hear you and your family enjoyed your stay with us. Creating a comfortable and welcoming environment for families is always our priority, and we’re glad it added to your time together. We hope to host you all again soon for another enjoyable visit!Best Regards, Customer Care Team
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
by A verified traveler from Page
Posted 13 Nov 2024
Great
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Hello, The team is thrilled to know you had a great experience! If there’s anything specific you enjoyed or any suggestions for making your next visit even better, we’d love to hear from you. Thank you for choosing to stay with us, and we look forward to welcoming you back!Best Regards, Customer Care Team
by A verified traveler
Posted 12 Nov 2024
No room service or clean towels for over seven days
Comment from Hotel Management
13 Nov 2024 by Customer Care Team, Hotel Management
Hi Iriel, Thank you for bringing these issues to our attention. We’re very sorry for the lack of room service and clean towels during your stay, as this falls short of the standard we aim to provide. To prevent this in the future, we’re enhancing our housekeeping schedules and ensuring that fresh linens are regularly restocked. We are also conducting additional training to make sure our team is readily available and attentive to guest needs. Your feedback on the property condition is invaluable, and we’re actively prioritizing updates to create a more comfortable environment. We hope you’ll give us another chance to provide a much-improved experience.Best Regards, Customer Care Team
by A verified traveler from tucson
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 28 Oct 2024
I liked the convenience of the property. It was clean and easy to find.
I did not like the shower. It did not work well, leaked at the faucet so the shower head did not have a full stream of water. The breakfast lacked variety. But waffles were good.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Hi Susan, We’re glad to hear you appreciated the convenience and cleanliness of the property! However, we apologize for the issues you encountered with the shower and the limited variety at breakfast. Your feedback about the faucet leaking and affecting the water stream is invaluable, and we will have our maintenance team address it promptly to ensure a better experience for future guests. We’re also pleased that you enjoyed the waffles, and we’ll look into expanding our breakfast options to provide more variety. Thank you for sharing your insights, and we hope to welcome you back for an even better stay!Best Regards, Customer Care Team
by A verified traveler
Posted 18 Oct 2024
My reservation was canceled by quality inn! I need my money back. Very disappointing
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Hi April, We sincerely apologize for the disappointment you experienced with your reservation cancellation and the service you received. It's frustrating to deal with such issues, especially when you have plans in place. We recommend contacting our customer service team directly to assist with the refund process, ensuring you receive your money back promptly. Your feedback about staff and service is important to us, and we’ll address this internally to improve our guest experience. We appreciate your understanding and hope to regain your trust in the future.Best Regards, Customer Care Team
by A verified traveler
Posted 12 Oct 2024
Nice
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Hi Luis, Thank you for your brief but positive feedback! We're glad to hear you had a nice stay with us. If there’s anything specific you enjoyed or any suggestions for improvement, we’d love to hear them. We hope to welcome you back soon for another pleasant experience!Best Regards, Customer Care Team
by A verified traveler
Posted 12 Oct 2024
Very quiet
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Hi Luis, We're delighted to hear that you found our hotel very quiet during your stay! A peaceful environment is essential for a relaxing experience, and we're glad we could provide that for you. If there’s anything else you enjoyed or any suggestions you have, please feel free to share. We look forward to welcoming you back for another tranquil stay!Best Regards, Customer Care Team
by A verified traveler from Abergele
Posted 1 Oct 2024
Good
Comment from Hotel Management
2 Oct 2024 by Guest Experience Team, Hotel Management
Hi Stephen, Thank you for your positive feedback! We're glad you had a good experience and appreciate you taking the time to share it with us. We look forward to welcoming you back for another great stay!Best Regards, Customer Care Team
