Ratings based on 954 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
It was over all a good stay. Our only complaint was that we booked this stay specifically for the pool for our kids and the light in the pool didn't work, so it was kind of dark for them. The rest of the stay was really good!
by A verified traveler
Posted 22 Nov 2024
The staff was super. Beautiful concept but needs some upgrades. I would love to stay here again
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We're thrilled to hear you had a great experience with our staff and enjoyed the concept of the property. We truly appreciate your suggestions for upgrades and we're always looking for ways to improve. It would be a pleasure to welcome you back and we look forward to providing you with an even better stay next time!
by A verified traveler
Posted 19 Nov 2024
Very nice
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Hi Thomas,I appreciate your comment regarding your recent stay and appreciate your commendable rating! It’s always a delight to hear positive experiences from guests like you. Our team hope to have the chance to serve you again on your next visit to the area!
by A verified traveler
Posted 17 Nov 2024
Very nice rooms - lovely indoor atrium.
Comment from Hotel Management
19 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We're thrilled you enjoyed our rooms and the indoor atrium. We appreciate you staying with us and hope to welcome you back soon! Thank you for your kind words!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Sophia CSR, Hotel Management
Hi James,It is heartwarming to see such a blissful rating! We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 11 Nov 2024
A gem!
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We're thrilled you enjoyed your stay and look forward to welcoming you back for another exceptional experience! Thank you so much for the fantastic rating and for calling us a gem!
by A verified traveler
Posted 10 Nov 2024
The pool area was great. Very beautiful. Hot tub was nice but bubbler didn’t work.
When you drive up the place looks abandoned. All of their signs apparently were destroyed by high winds. The place was clean, but in desperate need of a good maintenance person. Stairs crumbling and rusty, floor boards loose and broken. Toilets were so low to the floor I felt like I was in a kindergarten bathroom.
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback. I’m glad you enjoyed our pool area and hot tub, but I regret the maintenance issues you encountered. We’re actively working to repair damages from recent weather and will address the needed repairs around the property. Your comments help us improve and I hope we’ll have the chance to provide you with an even better experience in the future.
by A verified traveler
Posted 6 Nov 2024
We enjoy staying at The Atrium every time we pass through Ft. Stockton. The pool is so refreshing, the hot tub is super, and the gym is great.
Comment from Hotel Management
8 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It's immensely delighting to hear that you find our pool refreshing, enjoy the hot tub and make use of the gym during your stays. It’s always a pleasure to welcome you back and we look forward to many more visits ahead! Safe travels until next time!
by A verified traveler
Posted 5 Nov 2024
We love stopping here! The facility is uniquely charming: awesome indoor pool, with water fall and hot tub. The local restaurants are really good too! I like the area. It's always nice to come back!
Comment from Hotel Management
8 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We're thrilled to hear that you enjoy our charming amenities, especially the indoor pool with the waterfall and hot tub. It's wonderful to know you appreciate the local dining options and the area as much as we do. We look forward to welcoming you back each time you return, it’s always a pleasure to host you! Thank you so much for your kind words and continued visits!
by A verified traveler
Posted 3 Nov 2024
Windows cracked, intrusive and rude front desk staff
Comment from Hotel Management
5 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I regret the issues you faced, including the cracked windows and the behaviour of our front desk staff. This is not the level of service we strive for and we will investigate these concerns immediately. Thank you for your feedback and I hope you'll consider giving us another chance in the future.
