Ratings based on 325 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Seerat, Hotel Management
Dear Guest,Thank you so much for your positive rating! We hope to have the opportunity to welcome you back and provide an even better stay.Have a great dayRegards,SeeratFront desk Ambassador
by A verified traveler
Posted 12 Sep 2024
Great price point and was clean and comfortable
Comment from Hotel Management
12 Sep 2024 by Seerat, Hotel Management
Dear Guest,Thank you so much for taking time to share your feedback. We are thrilled to hear that you enjoyed your stay/visit with us. Your kind words mean a lot to our team, as we strive to provide excellent service to each and every guest. We hope to have the pleasure of welcoming you back soon for another wonderful experience.Regards,SeeratFront desk Ambassador
by A verified traveler
Posted 4 Sep 2024
always clean and quiet, close to downtown, great staff, great stay, as usual
Comment from Hotel Management
4 Sep 2024 by Seerat, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear you had another great stay with us. It’s always our goal to provide a clean, quiet, and welcoming environment, and we’re glad that our location and staff met your expectations. We look forward to having you back soon!Best Regards,Seerat
by A verified traveler
Posted 2 Aug 2024
Street appeal was low. First impression coming to the reception was low to moderate. Didn’t see an elevator had to take the stairs to second floor. Hallways were not air conditioned.
Room was ok
Comment from Hotel Management
3 Aug 2024 by Seerat, Hotel Management
Dear Guest,Thank you for your feedback. We’re sorry to hear that some aspects of your stay didn’t meet your expectations. We’ll work on improving the areas you mentioned and hope to provide a better experience in the future.Regards,SeeratFront Desk Ambassador
by A verified traveler
Posted 29 Jul 2024
My first room was dirty then they accommodated me too my second room which was apparently best room in the place number 20 and there was sticky stuff on the floor in that room that I stepped in after I took my shoes off and got comfortable so I didn't complain. Then our last night stay Sunday morning at 5:00 a.m. My boyfriend gets up for work early so it was his early morning cigarette and he closes the door and the battery on the card holder reader starts chirping away all morning and we were told to put the lock thing so the door couldn't close so the beeping would stop on the lock on the door. Well my room wasn't locked from 5:00 a.m. to checkout what is that 6 hours I had to sleep uncomfortably not knowing if somebody was going to come into my room cuz I had no lock on my room. I should honestly be given a refund for at least that night! But the people at the front desk did nothing to help. Yes I got my damage deposit back but I should have gotten at least a refund for that one night considering I was unsafe!
Comment from Hotel Management
30 Jul 2024 by Jay, Hotel Management
Dear Guest,We appreciate your time in providing us with the feedback. We truly regret the problems you experienced while staying. Hearing about the second room's issues and the first room's lack of hygiene, together with the door lock trouble, is depressing. Our primary objective is your comfort and safety. Rest assured that these concerns are being discussed with the Management in order to avoid similar problems in the future. We understand the frustration and discomfort you experienced and would like to make it right by providing you a great experience in future.RegardsJay
by A verified traveler
Posted 22 Jul 2024
Excellent staff, spacious room clean and comfortable 👍 thanks!
Comment from Hotel Management
23 Jul 2024 by Seerat, Hotel Management
Dear guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your recent stay with us, especially our excellent staff and spacious, clean, and comfortable rooms. Your kind words mean a lot to us! We look forward to welcoming you back on your next visit.Warm regards,SeeratFront Desk Ambassador Coast Fort St. John Hotel10103 98 Ave, Fort St John, BC V1J 1P8Direct - 250.787.0779 Email - Cfj_fd@coasthotels.com Website - www.coasthotels.com
by A verified traveler
Posted 16 Jul 2024
It was very friendly staff and nice room !
Comment from Hotel Management
16 Jul 2024 by Seerat, Hotel Management
Dear Guest,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay/visit with us. Your kind words mean a lot to our team, as we strive to provide excellent service to each and every guest.We hope to have the pleasure of welcoming you back soon for another wonderful experience.Warm regards,Seerat
by A verified traveler
Posted 15 Jul 2024
Room was not looked over to make sure EVERTHING was working.
Comment from Hotel Management
16 Jul 2024 by Seerat, Hotel Management
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring that every aspect of our rooms is in perfect working order is o priority for us, and we regret that we fell short of your expectations in this instance.Please rest assured that we are addressing this matter with our team to ensure that all rooms are thoroughly inspected and maintained to our high standards.If there is anything else you would like to discuss, please feel free to reach out directly.Warm regards,Seerat
by A verified traveler
Posted 6 Jul 2024
Honestly was a cheap clean hotel. Not much else to say about it.
Comment from Hotel Management
7 Jul 2024 by Seerat, Hotel Management
Dear GuestThank you for taking the time to share your feedback. We are glad to hear that you found our hotel clean and affordable. Your comments are valuable to us as we strive to provide a pleasant stay for all our guests.We hope to have the opportunity to welcome you back in the future.RegardsSeeratFront Desk Ambassador
by A verified traveler
Posted 4 Jul 2024
They charged me for one night stay even though I already paid through Expedia. Went back to get my money and they refunded it to my CC. The next day the refund vanished off my card.
Comment from Hotel Management
4 Jul 2024 by Staff and Management, Hotel Management
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the billing for your recent stay. We understand how frustrating this situation must be, and we deeply apologize for any inconvenience caused. Please rest assured that we are doing everything we can to resolve this promptly and ensure it does not happen again.Thank you for your patience and understanding. If there is anything else we can do to assist you, please do not hesitate to reach out.RegardsFront desk Ambassador
