Ratings based on 313 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jul 2024
Honestly was a cheap clean hotel. Not much else to say about it.
by A verified traveler
Posted 4 Jul 2024
They charged me for one night stay even though I already paid through Expedia. Went back to get my money and they refunded it to my CC. The next day the refund vanished off my card.
Comment from Hotel Management
4 Jul 2024 by Staff and Management, Hotel Management
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the billing for your recent stay. We understand how frustrating this situation must be, and we deeply apologize for any inconvenience caused. Please rest assured that we are doing everything we can to resolve this promptly and ensure it does not happen again.Thank you for your patience and understanding. If there is anything else we can do to assist you, please do not hesitate to reach out.RegardsFront desk Ambassador
by A verified traveler
Posted 1 Jul 2024
great place!
Comment from Hotel Management
1 Jul 2024 by Seerat, Hotel Management
Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive such great feedback. We hope to welcome you back to our hotel soon!Best regards,Seerat
by A verified traveler
Posted 25 Jun 2024
Very nice place great staff very helpful
Comment from Hotel Management
26 Jun 2024 by Seerat, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our staff to be helpful. Our team takes great pride in providing excellent service to our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back to our hotel in the near future.
by A verified traveler
Posted 19 Jun 2024
Decent place, good value and in a nice spot in town close to groceries and restaurants.
Comment from Hotel Management
24 Jun 2024 by Seerat, Hotel Management
Thank you for taking the time to share your review. We are delighted to hear that you found our hotel to be a decent place offering good value. We strive to provide our guests with a comfortable and enjoyable experience, and your positive comments reinforce our commitment to maintaining high standards. We appreciate your feedback and look forward to welcoming you back on your next visit to town.Have a great day !
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Guest Services, Hotel Management
Thank you for taking out time to rate us online. We highly appreciate for your Positive Rating. Hope to See you soon.
by A verified traveler
Posted 6 Jun 2024
I don’t know where to start. Hair everywhere, bugs in the bed, hair in the bed, dirty sheets with stains, absolutely gross carpet with pet hair all over it. Sticky ring marks all over the counter and table, lamp with no plug, broken mirror, broken hairdryer, broken hangers, thick layer of grime on the heating system, my room was in the basement. The actual basement. Switched rooms and the next one was worse.
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Hello Nicole, Thank you for your feedback. We are very sorry that you didn't have a pleasing stay with us. We will be sharing your feedback with all the department heads to ensure we are doing everything in our capacity to provide our guests with a better experience. We hope you will give us another chance to provide you with superior service.
by A verified traveler from ANCHORAGE
Posted 3 Jun 2024
We had car trouble and did not make it
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Thank you for the feedback, we appreciate it.We hope to see you another time.Have a lovely day
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Robert,Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that you rated us 1 out of 10. We take all guest feedback very seriously and would like to understand more about what went wrong during your visit. Your insights are invaluable in helping us improve our services and ensure a better experience for all our guests.Could you please provide more details about the issues you encountered? Whether it was related to the room, service, facilities, or anything else, we want to hear from you.Once again, we apologize for any inconvenience you faced and hope to have the opportunity to make things right. Thank you for your time and we look forward to your response.Best regards,
by A verified traveler
Posted 30 May 2024
Hotel was very busy with evacuaees however despite that I had a very pleasant stay!
Comment from Hotel Management
30 May 2024 by Staff and Management, Hotel Management
Dear Rose,Thank you for your kind words and appreciation. Looking forward to seeing you soon.
