Ratings based on 344 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 25 Sep 2024
Staff was very professional and helpful
by A verified traveler
Posted 24 Sep 2024
by A verified traveler from Sylvan Lake
Posted 23 Sep 2024
Restaurant and lounge attached. Hotel was fully booked but was relatively quiet on 4th floor.
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 7 Sep 2024
Convenient location, spacious room which was very well equipped with kitchenette for a longer stay. Friendly staff
by A verified traveler
Posted 19 Aug 2024 on Hotels
Did not get the room i book for , book a room with a separate room, plus a queen bed , and a kitchen, because of having a dog , only certain room are available , no where in there web site , they said only certain room are available ,,, still charge me for the price of the suit ,, and what the invoice said .. the reason I needed a separate bedroom is that my husband snoring keep me awake all night ,, no second bed ,it was a coach ,that was not conformable at all , that my husband has to sleep on the same bed then me ,, so for 4 night I didn't sleep.. my husband is not a complainer , he said will never stay there again ,,, the kitchen was a joke, i have to go buys dish clothes, utensils, bowls,
Comment from Hotel Management
20 Aug 2024 by General Manager MK, Hotel Management
Dear Isabelle,Greetings of the day,We are terribly sorry that you could not enjoy your night sleep. I would love to extend my sincere apologies and clarify some points on your booking. Your original booking was made for a 2 queen size beds and a kitchenette (not a two separate bedrooms with kitchen as you mentioned. Also we had a request that you prefer to have a lower floor, and since you had a pet with you we accommodate you in alternative room, but the price for the one you booked and the one you have been provided same. And no matter that we do charge additional fee for the pet, per night, we didn’t charge you and those charges were waived. If you require additional information I will more than happy to talk to you.Best regardsMK
by A verified traveler
Posted 10 Aug 2024
by A verified traveler from Peoria
Posted 9 Aug 2024
Beautiful hotel. Very large, spacious room, with nice sitting area. The room was immaculate and well appointed. The breakfast was very good and Olena, the hostess on top of everything.
by A verified traveler
Posted 31 Jul 2024 on Hotels
