Ratings based on 563 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
The hotel and service were fine . It was not safe for cars to park in the area and it looked a bit seedy and dirty but not different from other cities that are struggling these days .
Comment from Hotel Management
23 Sep 2024 by GM, Hotel Management
Hello Wendy,Thank you for your honest review and rating of 4/5. We’re glad to hear that the hotel and service met your expectations. However, we regret that the surrounding area gave you concerns about safety and cleanliness. We understand the importance of feeling secure, and we’ll continue to do what we can to maintain a safe and welcoming environment for our guests.We appreciate your feedback and hope to welcome you back in the future!Best regards,Murray AbsGeneral Manager
by A verified traveler
Posted 9 Sep 2024
Nice and clean
Comment from Hotel Management
11 Sep 2024 by GM, Hotel Management
Hello Brad,Thank you for your 5/5 rating! We're thrilled to hear that you had an excellent stay with us. Your positive feedback motivates our team to continue delivering great service. We look forward to welcoming you back in the future!Best regards,Murray AbsGeneral Manager
by A verified traveler
Posted 9 Sep 2024
We had a nice sized room with the convenience of two access doors-one into the hotel and one out into the parking lot. It was nice to have glasses-rather than plastic cups. The bed was comfortable ...but unfortunately, the bed sheets smelled of cigarette smoke. Yuck! We were in a non smoking room.
Comment from Hotel Management
11 Sep 2024 by GM, Hotel Management
Hello Tanya,Thank you for sharing your feedback and for the 3/5 rating. While we're glad to hear you appreciated the size of the room, access doors, and glassware, we're truly sorry about the cigarette smoke smell on the bed sheets in your non-smoking room. This is certainly not the experience we want for our guests, and we will address this issue with our housekeeping team to ensure it doesn't happen again.We hope you'll give us another chance to provide you with a more pleasant stay in the future.Best regards,Murray AbsGeneral Manager
by A verified traveler
Posted 5 Sep 2024
.
Comment from Hotel Management
6 Sep 2024 by GM, Hotel Management
Hello Joshua,Thank you for your rating! We're thrilled that you had a comfortable stay with us. Your feedback is truly appreciated, and we hope to welcome you back for another great experience in the future!Best regards,Murray AbsGeneral Manager
by A verified traveler from New Castle
Posted 28 Aug 2024
When I walked in the room after seeing the outside conditions, I immediately looked for bed bugs
Comment from Hotel Management
30 Aug 2024 by GM, Hotel Management
Hello Kelly,Thank you for taking the time to share your experience with us. I'm sorry to hear that your initial impression of the hotel's exterior led to concerns about the room's cleanliness. Please know that we take bed bug prevention and cleanliness very seriously and have strict protocols in place to ensure our rooms meet high standards.We appreciate your feedback and will use it to improve our guest experience. If there's anything we can do to make it right, please don't hesitate to reach out.Just as an FYI, since your visit we've repainted the parking spaces at the ground floor rooms to better manage the reserved spaces.Best regards,Murray AbsGeneral Manager
by A verified traveler
Posted 12 Aug 2024
Great day
Comment from Hotel Management
16 Aug 2024 by GM, Hotel Management
Thank you for your rating and feedback! We're delighted to hear that you had a comfortable stay with us. Your satisfaction is our top priority, and it's great to know we met your expectations.We look forward to welcoming you back on your next visit.Best regards,Murray AbsGeneral Manager
by A verified traveler
Posted 5 Aug 2024
Very comfortable beds and the breakfast was good.
Comment from Hotel Management
7 Aug 2024 by GM, Hotel Management
Hello Dale,Thank you for giving us a 5/5 rating! We are thrilled to hear that you enjoyed our comfortable beds and found the breakfast to be good.We appreciate your feedback and look forward to hosting you again soon.Best regards,Murray AbsGM
by A verified traveler
Posted 5 Aug 2024
The breakfast is very good
Comment from Hotel Management
5 Aug 2024 by Front Desk, Hotel Management
Thank you very much for praise Dale! We're glad you enjoed your stay with us.
by A verified traveler
Posted 4 Aug 2024
Good place to stop on long drive. Kids love waterslide
Comment from Hotel Management
4 Aug 2024 by Front Desk, Hotel Management
Thank you Ashley, I'm glad you enjoyed your stay with us!
by A verified traveler
Posted 27 Jul 2024
Dog accessible
Comment from Hotel Management
30 Jul 2024 by GM, Hotel Management
Hello Mary,Thank you for your feedback and for highlighting that you appreciate our pet-friendly policy! We are glad to know that you and your furry companion had a pleasant stay.We hope to welcome you both back soon.Best regards,Murray AbsGeneral Manager
