Ratings based on 995 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Great location
by A verified traveler
Posted 14 Dec 2024
It was average
by A verified traveler
Posted 5 Oct 2024
No
by A verified traveler
Posted 19 Sep 2024
The check in and check out restriction times were ridiculous. Not helpful, no direction. Roaches in the room...
by A verified traveler
Posted 12 Sep 2024 on Hotels
I was charged for an online reservation the property refused to honor. Wifi worked only 1 out of 7 days. Front desk is very rude and snappy when speaking to guests.
by A verified traveler
Posted 5 Sep 2024 on Hotels
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 5 Mar 2024 on Hotels
I very much liked my stay at InTown Extended stay. The room was nice, just need a little update as I see they are doing. It was quiet, safe and relaxing
by A verified traveler
STAY AWAY SERIOUSLY
Posted 5 Mar 2024 on HotelsRoaches, foul mouth disrespectful kids from 4 yrs old to 10 maybe that lived there along with many others ..kids running around outside and in halls till 2am.. smell of marijuana was strong along with a burning wire smell ( I was told it was crack being smoked).. all in a non smoking facility. Refrigerator Did NOT work and everything was reported to front desk to which I was flat ignored and told check out is 11am. I tried to repeat myself again and told again check out is at 11am. Look I live in a very poor neighborhood back at home and used to more than most..but this was the most hood rat motel I ever had to lay my head on because clearly no refund was gonña be given. OH AND NO ACCESS TO PATIO ..UNLIKE WHAT THEY PICTURE AND ADVERTISE !! IT IS CAULKED SHUT AND A DOOR HINGE IS USED AS A SECOND LOCKING DEVICE ON TOP OF DOOR TO FRAME!!! we got zero sleep for all the noises and smells.. and watching out for roaches to crawl on us..we checked out at 6 am !! I the type I will suffer through to not waist my money but NEVER WOULD I DO THAT PLACE EVER AGAIN.. WE BEEN BETTER OFF OUT IN PARKING LOT SLEEPING IN CAR!!!
by A verified traveler
Horrible service
Posted 17 Feb 2024 on HotelsI called twice to confirm I was able to have my service dog which could never get thru to someone all they had was an automated system that said service animals welcome. When I arrived no one was at front desk, no one was answering. They had an after hours number I called a woman answered and said she would be right down. Ten minutes later a woman comes down taking her sweet time only to tell me my service animal was not allowed. I expressed to her that I called and the automated system said other wise. I asked to speak to manager she said she would call her and ask I asked her how long she said she did not know. I waited an hour only for her to tell me that she did not know how long it would take to get a response and I was not allowed with my service animal. I was never able to even check in and the front desk lady was so unprofessional and so rude.
