Ratings based on 953 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello lenin lozano,We are thrilled to hear that you had a wonderful experience during your stay with us! We appreciate your positive rating and hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 13 Dec 2024
Good
Comment from Hotel Management
14 Dec 2024 by Guest Relations Management /, Hotel Management
Hi Alejandro,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 12 Dec 2024
Didn’t stay there that night , no refunds I guess
Comment from Hotel Management
13 Dec 2024 by Guest Relations Management, Hotel Management
Dear Mark,Thank you for reaching out. I’m sorry to hear that you were unable to stay with us that night. I understand how frustrating it can be not to receive a refund in such situations.Thank you for your understanding.
by A verified traveler
Posted 8 Dec 2024
Great stay
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Jennifer,We are thrilled to hear that you enjoyed your stay with us. We appreciate your positive feedback and look forward to welcoming you back in the future for another enjoyable experience.
by A verified traveler
Posted 6 Dec 2024
Very nice
Comment from Hotel Management
6 Dec 2024 by Guest Relations Management, Hotel Management
Hi Brenda,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Guest Relations Management, Hotel Management
Hi Guilherme,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 5 Dec 2024
Didn't like checkin or check out. Didn't like mattress.
Comment from Hotel Management
6 Dec 2024 by Guest Relations Management, Hotel Management
Hi Alex,Thank you for sharing your experience with us. We’re sorry to hear that your check-in and check-out process didn’t meet your expectations. We strive to make these procedures as smooth and efficient as possible, and we’ll look into how we can improve in this area.We also apologize if the mattress didn’t provide the comfort you were hoping for. We’ll be sure to evaluate our bedding to ensure it meets the preferences of all our guests.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 4 Dec 2024
Very good hotel for the price!
Comment from Hotel Management
5 Dec 2024 by Guest Relations Management, Hotel Management
Hi Guilherme,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Guest Relations Management, Hotel Management
Hi Ivory,Thank you for reaching out and sharing your positive feedback. We truly appreciate your kind words and the time you took to provide us with your review.We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.Once again, thank you for sharing your review, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 4 Dec 2024
Not bad at all really. No major complaints. Clean, modern furnishings. Effort is made to keep the place neat and tended though I never saw a human being who worked there. All interaction was done through a kiosk. Second day my key didn't work and there was no hot water to shower. Breakfast was either cold cereal, blueberry muffin or a make-it-yourself waffle, juice or coffee. Don't travel much so assume this place is average for the price. Price was good for the area.
Comment from Hotel Management
5 Dec 2024 by Guest Relations Management, Hotel Management
Hi Charles,Thank you for taking the time to share your thoughts. We're glad to hear that you found the hotel clean and the furnishings modern. We also appreciate your understanding regarding the kiosk check-in process—it's something we've implemented to streamline operations, though we realize it might feel impersonal at times.We're sorry to hear about the issues with your key and the hot water. That definitely shouldn't have happened, and we'll be looking into those matters to ensure they don't occur again. We're also grateful for your feedback on breakfast options; we'll be exploring ways to expand our offerings to better meet guest expectations.We value your input, and we're happy to hear you found the price reasonable for the area. We hope to have the opportunity to serve you again in the future!
