Ratings based on 624 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
I recently stayed at this property and, unfortunately, it was not worth the price. For $500 a night ( included a $250 resort pool fee), the experience was deeply disappointing. The resort is still under construction, which was not communicated in the description.
The hotel operates on a self-service model with no staff on site. The air conditioning in our unit was coded, preventing us from adjusting it. The property requested that we move all our belongings to another room, likely facing the same issue, as all guests received an automatic text upon arrival stating that the AC had been "fixed" along with the check-in details.
For a $500 per night stay, I expect certain standards to be met:
No ongoing construction unless explicitly mentioned in the description
Adjustable air conditioning
Coffee supplies for the coffee maker
Functional lights and electrical outlets (we flipped all the switches to make them work, which they did not)
When I called to address these issues, the staff member on the phone asked us to search for a crawl space to help fix the AC and promised compensation for our troubles. However, no compensation was provided. The overall experience felt like a scam, with a lack of hospitality and a clear focus on making money rather than ensuring guest satisfaction. I am willing to pay a premium for quality, but this stay was not worth it at all.
Comment from Hotel Management
25 Jun 2024 by LG, Hotel Management
This is almost comical to read. The guest attempted to cancel the reservation within our cancellation period and was informed that she would not receive a refund. She called me around 9:30 pm, on her day of arrival, extremely upset, claiming that the AC was not working. She sent me a screenshot showing the AC set at 72 degrees while it was actually 77 degrees in the room. I apologized and promptly offered to move her to another room, even offering an upgrade. However, she declined and said it seemed to be cooling down. In our system, a code is not required to operate the AC, only for internal settings. There is no crawl space in suite 209, the AC is located in a closet by the bed. The next morning, a local AC company arrived just after check-out at 10:25 am, and the AC was found to be working perfectly. It was set to 72 degrees and indeed measured 72 degrees in the room. I have a time-stamped photo as evidence.Later that day, the guest texted me multiple times, requesting a refund and claiming additional issues such as a malfunctioning outlet by the front door and a faulty bedside lamp. I personally checked the room and found that the outlet worked fine for our vacuum, and the bedside lamp operated with a wall switch. I have time-stamped photos of both the lamp and outlet working. Despite this, the guest continued to demand a refund and threatened to leave a negative review if she didn't receive 40% back.It's disheartening that someone would blatantly lie in order to obtain a refund. We are a small, family-owned company with a stellar reputation. If I hadn't checked the suite before her arrival, I may have fallen for her scam. It's clear that she was attempting to get money back for issues that didn't even exist. If she genuinely believed the AC was faulty, she would have accepted the offer to change rooms.As a result, the guest has been banned from renting with us again.
by A verified traveler
Posted 21 Jun 2024
Property was perfect. Communication with staff was tremendous. Will stay again.
Comment from Hotel Management
24 Jun 2024 by mw, Hotel Management
Thank you for staying with LeeAnn's Paradise Vacation Rentals. We hope to see you in the future. Michelle,LeeAnn's Paradise Vacation Rentals
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
24 Jun 2024 by mw, Hotel Management
Thank you for staying with LeeAnn's Paradise Vacation Rentals. We hope to see you in the future. Michelle,LeeAnn's Paradise Vacation Rentals
by A verified traveler
Posted 27 May 2024
Very safe and great location
Comment from Hotel Management
28 May 2024 by LG, Hotel Management
Thank you so much for taking the time to leave us the review. We are so glad that you enjoyed your stay and would love to see you in the future!
by A verified traveler from Rocky Hill
Posted 26 May 2024
Great location and nice unit with kitchenette
Comment from Hotel Management
28 May 2024 by lg, Hotel Management
Thank you so much for taking the time to leave us the review. We are so glad that you enjoyed your stay and would love to see you in the future!
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
24 Jun 2024 by mw, Hotel Management
Thank you for staying with LeeAnn's Paradise Vacation Rentals. We hope to see you in the future. Michelle,LeeAnn's Paradise Vacation Rentals
by A verified traveler
Posted 13 May 2024
Property is still being repaired from Hurricane IAN, but rooms were clean and spacious. There are many places to eat and relax within walking distance from the Hotel and parking below the Hotel is a great plus. The staff was great and made sure we had everything we needed.
Comment from Hotel Management
14 May 2024 by LG, Hotel Management
Thank you for taking the time to leave us the review and for staying with us.For clarification, the only area under construction is the ground level where the commercial suites were. All of our guest areas on the second and third level are fully operational with all amenities we had prior to the storm except the lobby area.
by A verified traveler
Posted 27 Apr 2024
Nice little property and great pool area.
by A verified traveler
Posted 19 Apr 2024
Happy to see life back in Ft Meyers. Enjoyed our stay. Looking forward to seeing progress when we come back next year.
Comment from Hotel Management
20 Apr 2024 by LAG, Hotel Management
Thank you so much for staying with us! We are so glad you enjoyed your stay. We are all so happy to see life back at the beach! Hope to see you next year (:
by A verified traveler
Posted 27 Mar 2024
We will stay here again as we visit to monitor the rebuilding of our property.
Comment from Hotel Management
28 Mar 2024 by MW, Hotel Management
We so enjoyed hosting your stay and appreciate you taking the time to leave a kind review.
